# Unable to Delete Subtitles

**URL:** <https://forums.plex.tv/t/unable-to-delete-subtitles/434571>\
**Category:** General Discussions\
**Tags:** subtitles\
**Created:** [July 18, 2019, 2:01am UTC](https://forums.plex.tv/t/unable-to-delete-subtitles/434571 "2019-07-18T02:01:03Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [July 18, 2019, 6:25am UTC](https://forums.plex.tv/t/unable-to-delete-subtitles/434571/2 "2019-07-18T06:25:32Z")

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Perform the [plex dance](https://forums.plex.tv/t/the-plex-dance/197064) with the movie

> [@Plex incorrectly identifying TV episodes](https://forums.plex.tv/t/plex-incorrectly-identifying-tv-episodes/100265/4):
>
> Perhaps you renamed the files to a conforming name schema only after they were already (incorrectly) matched. If this is the case, you still need to perform the ‘Plex Dance™’ to erase their checksums from the plex database. [optional: disable the [SubZero](https://forums.plex.tv/t/rel-sub-zero-2-5-7-2663-subtitles-done-right/118396/1 "SubZero") plugin if installed] [only when “treating” music, step 4 can be omitted] move all files for the show out of ‘sight’ of Plex do a Scan Library Files in the web app (not ‘Refresh all’) Empty Trash “[Clean Bundles](https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions "Clean Bundles")” double check [naming schema](https://support.plex.tv/articles/categories/your-media/ "naming schema") an…

Name your movies always according to the guidelines, so they use the full, official title and the release year in parentheses. This avoids 98% of all mismatches.  
[https://support.plex.tv/articles/categories/your-media/](https://support.plex.tv/articles/categories/your-media/)

After the above, please post the content (not the URL!!!) of the [Plex media info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) XML of this movie.  
[https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/](https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/)

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