# Unable to find client profile for device

**URL:** <https://forums.plex.tv/t/unable-to-find-client-profile-for-device/475401>\
**Category:** General Discussions\
**Created:** [October 13, 2019, 1:56am UTC](https://forums.plex.tv/t/unable-to-find-client-profile-for-device/475401 "2019-10-13T01:56:42Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![VirtualPlex](https://avatars.discourse-cdn.com/v4/letter/v/8e7dd6/32.png) [@VirtualPlex](https://forums.plex.tv/u/VirtualPlex)\
**Post date:** [October 13, 2019, 1:56am UTC](https://forums.plex.tv/t/unable-to-find-client-profile-for-device/475401/1 "2019-10-13T01:56:43Z")

</div>

I get this every 10 seconds in my log file.

What’s causing this? I would think Windows 10 would be completely supported…

Unable to find client profile for device; platform=windows, platformVersion=10, device=, model=standalone

---

<div class="post-metadata">

**Author:** ![Brando47](https://avatars.discourse-cdn.com/v4/letter/b/85f322/32.png) [@Brando47](https://forums.plex.tv/u/Brando47)\
**Post date:** [November 6, 2019, 5:09am UTC](https://forums.plex.tv/t/unable-to-find-client-profile-for-device/475401/2 "2019-11-06T05:09:10Z")

</div>

Having the exact same in my logs as well, everything seems to be working alright I guess at least

---

<div class="post-metadata">

**Author:** ![Simpuhl](https://avatars.discourse-cdn.com/v4/letter/s/a8b319/32.png) [@Simpuhl](https://forums.plex.tv/u/Simpuhl)\
**Post date:** [November 25, 2019, 7:11pm UTC](https://forums.plex.tv/t/unable-to-find-client-profile-for-device/475401/3 "2019-11-25T19:11:16Z")

</div>

Same issue for me:

Unable to find client profile for device; platform=Vizio SmartCast, platformVersion=8.0.20.3, device=, model=E50-E1

Some of my movies/tv shows have buffering issues also. Not sure if its related.

---

<div class="post-metadata">

**Author:** ![Joao\_Serra](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joao_serra/32/212072_2.png) [@Joao\_Serra](https://forums.plex.tv/u/Joao_Serra)\
**Post date:** [November 28, 2019, 10:47pm UTC](https://forums.plex.tv/t/unable-to-find-client-profile-for-device/475401/4 "2019-11-28T22:47:27Z")

</div>

im having this also. I notice it when i try to filter tracks by 0 plays. Nothing is getting saved. This is happening on desktop client windows 10, i had to switch back to web

---

<div class="post-metadata">

**Author:** ![merlik](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/merlik/32/162608_2.png) [@merlik](https://forums.plex.tv/u/merlik)\
**Post date:** [December 4, 2019, 4:54am UTC](https://forums.plex.tv/t/unable-to-find-client-profile-for-device/475401/5 "2019-12-04T04:54:21Z")

</div>

I just updated my Plex server for the first time in a long time, and just started having major problems as well. I looked in the console when trying to play something and see this error.

```auto
Unable to find client profile for device; platform=Vizio SmartCast, platformVersion=8.0.20.3, device=, model=E43-E2

```

Videos won’t play when they played fine just a few hours ago before I updated the server. I was basically forced to update the server because it crashed and I had to reinstall so I don’t know what version it was that worked, but my server is now 1.18.2.2058

And the truly weird thing, it works fine from the web browser, on my phone and when I chromecast to that same TV that has issues if I am in the Plex app…

---

<div class="post-metadata">

**Author:** ![SeraphZA](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@SeraphZA](https://forums.plex.tv/u/SeraphZA)\
**Post date:** [December 18, 2019, 8:16am UTC](https://forums.plex.tv/t/unable-to-find-client-profile-for-device/475401/6 "2019-12-18T08:16:46Z")

</div>

Hi

I am having the same issue:

Dec 18, 2019 10:15:19.071 [0x7f0187fff700] ERROR - Unable to find client profile for device; platform=webOS, platformVersion=2.2.0, device=, model=55UF850T-TB

I believe that its complaining about the Plex App on my Smart TV from the LG Content Store.

Can I turn this off somehow?

Thanks

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 17, 2020, 8:16am UTC](https://forums.plex.tv/t/unable-to-find-client-profile-for-device/475401/7 "2020-03-17T08:16:49Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.