# Unable to get plex app to work

**URL:** https://forums.plex.tv/t/unable-to-get-plex-app-to-work/830273
**Category:** Plex Players
**Tags:** hisense
**Created:** [February 10, 2023, 6:39pm UTC](https://forums.plex.tv/t/unable-to-get-plex-app-to-work/830273 "2023-02-10T18:39:37Z")
**Posts on this page:** 8
**Page:** 1

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### Author: ![donnayniemandt](https://avatars.discourse-cdn.com/v4/letter/d/a5b964/32.png) [@donnayniemandt](https://forums.plex.tv/u/donnayniemandt)
#### Post date: [February 10, 2023, 6:39pm UTC](https://forums.plex.tv/t/unable-to-get-plex-app-to-work/830273/1 "2023-02-10T18:39:37Z")

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Hi there, I have a Hisense tv and Plex doesnt work on there but it does work on the web. When is this going to be sorted for Hisense? I know there is a problem with Hisense and Plex. The tv came with the app. Thanks.

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### Author: ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [February 10, 2023, 7:00pm UTC](https://forums.plex.tv/t/unable-to-get-plex-app-to-work/830273/2 "2023-02-10T19:00:13Z")

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> [@donnayniemandt](#):
>
> I have a Hisense tv and Plex doesnt work on there

What exactly isn’t working for you?

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### Author: ![donnayniemandt](https://avatars.discourse-cdn.com/v4/letter/d/a5b964/32.png) [@donnayniemandt](https://forums.plex.tv/u/donnayniemandt)
#### Post date: [February 10, 2023, 7:22pm UTC](https://forums.plex.tv/t/unable-to-get-plex-app-to-work/830273/3 "2023-02-10T19:22:17Z")

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Hi, it opened once normally when i used it but now it just opens and then goes completely blank. Black screen. I cant log in, nothing

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### Author: ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [February 10, 2023, 10:28pm UTC](https://forums.plex.tv/t/unable-to-get-plex-app-to-work/830273/4 "2023-02-10T22:28:18Z")

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On what particular Hisense model do you experience this (hardware, operating system version)?  
Do you have a chance to check out what release of the Plex client is installed on the device (maybe through their app store)?

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### Author: ![donnayniemandt](https://avatars.discourse-cdn.com/v4/letter/d/a5b964/32.png) [@donnayniemandt](https://forums.plex.tv/u/donnayniemandt)
#### Post date: [February 11, 2023, 4:20am UTC](https://forums.plex.tv/t/unable-to-get-plex-app-to-work/830273/5 "2023-02-11T04:20:47Z")

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Its a43A6H. Unfortunately i cant check what version ss the app store doesnt open either. Those tso apps are a problem

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### Author: ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [February 11, 2023, 9:43am UTC](https://forums.plex.tv/t/unable-to-get-plex-app-to-work/830273/6 "2023-02-11T09:43:23Z")

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If the entire platform is having problems… have you considered resetting the tv?

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### Author: ![donnayniemandt](https://avatars.discourse-cdn.com/v4/letter/d/a5b964/32.png) [@donnayniemandt](https://forums.plex.tv/u/donnayniemandt)
#### Post date: [February 11, 2023, 10:56am UTC](https://forums.plex.tv/t/unable-to-get-plex-app-to-work/830273/7 "2023-02-11T10:56:00Z")

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Thanks, I will try that.

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [May 12, 2023, 10:56am UTC](https://forums.plex.tv/t/unable-to-get-plex-app-to-work/830273/8 "2023-05-12T10:56:13Z")

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