# Unable to get PlexConnect working- cant open python

**URL:** <https://forums.plex.tv/t/unable-to-get-plexconnect-working-cant-open-python/45358>\
**Category:** Apps & Creations\
**Created:** [October 26, 2013, 5:55am UTC](https://forums.plex.tv/t/unable-to-get-plexconnect-working-cant-open-python/45358 "2013-10-26T05:55:25Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![therich](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@therich](https://forums.plex.tv/u/therich)\
**Post date:** [October 26, 2013, 5:55am UTC](https://forums.plex.tv/t/unable-to-get-plexconnect-working-cant-open-python/45358/1 "2013-10-26T05:55:25Z")

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Hi everyone, i am trying to get plex connect to work. I have followed the instructions as per here-

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[https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Windows](https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Windows)

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I am on step 4. When i open plex connect.py, python window opens for a second then closes again before i have time to read anything in the window.

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Can anyone tell me how to fix this please?

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I have windows7 32

running Plex Version 0.9.7.28

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Cheers

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**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\
**Post date:** [October 26, 2013, 7:45am UTC](https://forums.plex.tv/t/unable-to-get-plexconnect-working-cant-open-python/45358/2 "2013-10-26T07:45:44Z")

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Try it manually:

Open CMD window, dive into your PlexConnect path, run "PlexConnect.py" from there.

Chances are that it pulls in a bad/old python installation... with an open terminal you have at least the chance to read what's wrong.

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**Author:** ![therich](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@therich](https://forums.plex.tv/u/therich)\
**Post date:** [October 27, 2013, 3:17am UTC](https://forums.plex.tv/t/unable-to-get-plexconnect-working-cant-open-python/45358/3 "2013-10-27T03:17:45Z")

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Thanks for that, i compared the file to the original in the zip folder and i found they were different sizes for some reason. So i deleted the whole lot and unzipped them again, seems to work now and load up properly.

I have changed the DNS on the ATV to the plex connect as per instructions but it does not work, i get trailers not available and it seems the ATV cant go online at all- ie no movies info, no apps working unless the DNS is back to 'auto'.

Should i mark this as solved and start a new thread?

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**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\
**Post date:** [October 27, 2013, 8:27am UTC](https://forums.plex.tv/t/unable-to-get-plexconnect-working-cant-open-python/45358/4 "2013-10-27T08:27:54Z")

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Yeah, sure, whatever you want. :-)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 21, 2019, 12:19am UTC](https://forums.plex.tv/t/unable-to-get-plexconnect-working-cant-open-python/45358/5 "2019-12-21T00:19:34Z")

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