# Unable to Install Plex Media Server

**URL:** <https://forums.plex.tv/t/unable-to-install-plex-media-server/810852>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [September 14, 2022, 11:49pm UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852 "2022-09-14T23:49:26Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![ahouse4media](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ahouse4media](https://forums.plex.tv/u/ahouse4media)\
**Post date:** [September 14, 2022, 11:49pm UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852/1 "2022-09-14T23:49:26Z")

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I’ve upgraded my synology nas to DSM 7 and download the plex media server file 1.28.2.6151 but unable to install file receive error port 32400 configured for this package is either used by another service

 ![image](https://global.discourse-cdn.com/plex/original/4X/2/b/7/2b7b7b92be595ba1450ec7a178042d18b4f6e570.png)

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [September 15, 2022, 12:26am UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852/2 "2022-09-15T00:26:20Z")

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@ahouse4media

Restart DSM. I’ve seen it do that after an upgrade

If you have PMS installed but broken (DSM 6 version), remove it now before restarting

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**Author:** ![ahouse4media](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ahouse4media](https://forums.plex.tv/u/ahouse4media)\
**Post date:** [September 15, 2022, 1:20am UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852/3 "2022-09-15T01:20:53Z")

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I no longer have DSM 6 I’ve upgraded my system to DSM 7

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [September 15, 2022, 2:02am UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852/4 "2022-09-15T02:02:39Z")

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Have you ever run Plex in Docker on the NAS?

If so, check for any Docker definitions that use port 32400.

* * *

Edit: Also, if you have SSH/terminal access, use netstat to find what process is using the port.

```auto
$ sudo netstat -tulpn | grep 32400
tcp 0 0 0.0.0.0:32400 0.0.0.0:* LISTEN 12562/Plex Media Se

```

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**Author:** ![ahouse4media](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ahouse4media](https://forums.plex.tv/u/ahouse4media)\
**Post date:** [September 16, 2022, 1:30pm UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852/5 "2022-09-16T13:30:25Z")

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I had plex in docker previous and I uninstall the container from docker

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [September 16, 2022, 5:37pm UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852/6 "2022-09-16T17:37:53Z")

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Reboot the Synology NAS.

Does the problem still exist?

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<div class="post-metadata">

**Author:** ![ahouse4media](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ahouse4media](https://forums.plex.tv/u/ahouse4media)\
**Post date:** [September 17, 2022, 2:47am UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852/7 "2022-09-17T02:47:33Z")

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yes the problem still after I reboot my NAS

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [September 17, 2022, 3:04am UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852/8 "2022-09-17T03:04:38Z")

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May I be of assistance?

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**Author:** ![ahouse4media](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ahouse4media](https://forums.plex.tv/u/ahouse4media)\
**Post date:** [September 17, 2022, 11:13pm UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852/9 "2022-09-17T23:13:56Z")

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Yes I need help with installing plex to my synology nas

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 16, 2022, 11:14pm UTC](https://forums.plex.tv/t/unable-to-install-plex-media-server/810852/10 "2022-12-16T23:14:46Z")

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