# Unable to Load Photo

**URL:** <https://forums.plex.tv/t/unable-to-load-photo/683582>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield\
**Created:** [January 27, 2021, 8:39pm UTC](https://forums.plex.tv/t/unable-to-load-photo/683582 "2021-01-27T20:39:44Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![john\_casey](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@john\_casey](https://forums.plex.tv/u/john_casey)\
**Post date:** [January 27, 2021, 8:39pm UTC](https://forums.plex.tv/t/unable-to-load-photo/683582/1 "2021-01-27T20:39:44Z")

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Server Version#: 1.18.4.2171  
Player Version#:

Hi all,

I’ve browsed the forums and Google and can not find the answer to this.

My Plex server on my Nvidia Shield works in every way except displaying photos. The thumbnails are fine but the photo says “Unable to load photo”.

I would check the permissions on the Network share but I’ve no idea what user my Plex server is trying to access the files as.

I’ve tried multiple clients, an Amazon Fire TV, the client on the Shield itsself (which is also the server), the mobile client, the web client, and Plex for Android mobile.

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**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\
**Post date:** [January 27, 2021, 9:08pm UTC](https://forums.plex.tv/t/unable-to-load-photo/683582/2 "2021-01-27T21:08:37Z")

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How large is the image file? Plex has a default limit of 100MiB in order to minimize performance issues.

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**Author:** ![john\_casey](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@john\_casey](https://forums.plex.tv/u/john_casey)\
**Post date:** [January 27, 2021, 10:26pm UTC](https://forums.plex.tv/t/unable-to-load-photo/683582/3 "2021-01-27T22:26:47Z")

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Way less than that. 4-5MB max. (Why do you talk Mibibytes btw :,-))

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**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\
**Post date:** [January 27, 2021, 10:32pm UTC](https://forums.plex.tv/t/unable-to-load-photo/683582/4 "2021-01-27T22:32:24Z")

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> [@john\_casey](#):
>
> (Why do you talk Mibibytes btw :,-))

Cuz that’s what the Plex documentation says. 🙂 I had to look it up when I first came across it.

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**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\
**Post date:** [January 27, 2021, 10:39pm UTC](https://forums.plex.tv/t/unable-to-load-photo/683582/5 "2021-01-27T22:39:31Z")

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I _believe_ the Plex user is just “plex.”

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 27, 2021, 10:39pm UTC](https://forums.plex.tv/t/unable-to-load-photo/683582/6 "2021-04-27T22:39:33Z")

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