Unable to play media

server-qnap

#1

I have a QNAP TS-451+ and I've recently began getting playback errors for all my video media (TV & movies) from my Plex server on it. On my TV, it says "Unable to play media". When I try the web app, I get a playback error: shaka1001 (Network). I've attached my server logs. Any help would be appreciated.


#2

Log says:

Sep 10, 2017 11:08:17.520 [0x7fb4a0335700] ERROR - Error opening file '/share/CE_CACHEDEV1_DATA/.qpkg/CodexPack/mnt/share/CE_CACHEDEV1_DATA/Multimedia/Videos/TV/Suits/Suits – 07x09 – Shame.mkv' - No such file or directory (2)
Sep 10, 2017 11:08:17.521 [0x7fb4a0bff700] DEBUG - Streaming Resource: Attempting to create AdHoc transcode session v7ubqrgmwmkcf7bgxaa2o2th
Sep 10, 2017 11:08:17.521 [0x7fb4a0bff700] DEBUG - MDE: analyzing media item 16187
Sep 10, 2017 11:08:17.521 [0x7fb4a0bff700] ERROR - MDE: video has neither a video stream nor an audio stream
Sep 10, 2017 11:08:17.521 [0x7fb4a0bff700] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data

So please look at Q14 in the pinned QNAP FAQ.

Also note, that CodexPack is NOT needed for Plex


#3

And to move, follow this:
support.plex.tv/hc/en-us/articles/201154537-Move-Media-Content-to-a-New-Location


#4

Thanks so much for this. I'm a bit of a newbie here so excuse me for the basic question but what do you mean by "Q14 in the pinned QNAP FAQ". I couldn't find specific QNAP FAQ (which I assume where Q14 is).


#5

It's the top 3 post

forums.plex.tv/discussion/175405/qnap-faq-read-me-first#latest