Unable to reset my password

watch-later

#1

I'm unable to reset my password for my old account, I accidentally deleted it then BigWheels restored it. I'm trying to reset my password and have it sent to my email address but it's not sending even though it says "Sent Successfully".

Account Name: KATIN
Email Address: Katin215@gmail.com

If someone could please help me, I would greatly appreciate it.


#2

@root.exe said:
Account Name: KATIN
Email Address: Katin215@gmail.com

This is not the email address that is associated with the account.


#3

Can you please reset my password to Katin215@gmail.com. I'm not sure what my account name is. I do know for a fact that I have an account under Katin215@gmail.com


#4

@root.exe said:
Can you please reset my password to Katin215@gmail.com. I'm not sure what my account name is. I do know for a fact that I have an account under Katin215@gmail.com

No. I cannot. I cannot verify that you are who you say you are.
Particularly with a user name like that...
Please contact Plex Pass support again, which may have more options to confirm your identity.