# Unable to reset password **URL:** \ **Category:** General Discussions\ **Created:** [August 24, 2022, 11:07am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884 "2022-08-24T11:07:55Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![returntrip](https://avatars.discourse-cdn.com/v4/letter/r/f19dbf/32.png) [@returntrip](https://forums.plex.tv/u/returntrip)\ **Post date:** [August 24, 2022, 11:07am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/1 "2022-08-24T11:07:55Z")
I have tried resetting my account Pwd several times but I never receive the reset link… the email is 100% correct, can a Plex employee check what is the problem? ---
**Author:** ![andreasmuc](https://avatars.discourse-cdn.com/v4/letter/a/a698b9/32.png) [@andreasmuc](https://forums.plex.tv/u/andreasmuc)\ **Post date:** [August 24, 2022, 11:09am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/2 "2022-08-24T11:09:47Z")
same here. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 24, 2022, 11:09am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/3 "2022-08-24T11:09:54Z")
If you still know the old password, there is no need to wait for the email. Go here, scroll down to “Password” and click on “Edit”: [https://app.plex.tv/desktop/#!/settings/account](https://app.plex.tv/desktop/#!/settings/account) ---
**Author:** ![plex\_in](https://avatars.discourse-cdn.com/v4/letter/p/3ec8ea/32.png) [@plex\_in](https://forums.plex.tv/u/plex_in)\ **Post date:** [August 24, 2022, 11:20am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/4 "2022-08-24T11:20:34Z")
What is “VERIFICATION CODE” and how do I get it? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 24, 2022, 11:22am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/5 "2022-08-24T11:22:09Z")
> [@plex\_in](#): > > What is “VERIFICATION CODE” That is the 2-Factor authentication code, which you create with your authenticator app. (or you use one of the reserve codes which you received when you activated 2FA) [https://support.plex.tv/articles/two-factor-authentication/](https://support.plex.tv/articles/two-factor-authentication/) ---
**Author:** ![raxiel87](https://avatars.discourse-cdn.com/v4/letter/r/f07891/32.png) [@raxiel87](https://forums.plex.tv/u/raxiel87)\ **Post date:** [August 24, 2022, 11:22am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/6 "2022-08-24T11:22:45Z")
if you have the 2fa code you have to enter it i’ve changed my password from my local plex server, but i have the 2fa authenticator… i’ve changed it just to be more “secure” ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [August 24, 2022, 11:28am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/7 "2022-08-24T11:28:05Z")
As @OttoKerner said, you don’t have to wait for the email. The emails took about 30 minutes to arrive. I assume yours has arrived by now. ---
**Author:** ![returntrip](https://avatars.discourse-cdn.com/v4/letter/r/f19dbf/32.png) [@returntrip](https://forums.plex.tv/u/returntrip)\ **Post date:** [August 24, 2022, 11:30am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/8 "2022-08-24T11:30:03Z")
Seems their Mail Servers are under stress [Not reciveving password reset email - #12 by dane22](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/12) hence no password reset mail being sent… ---
**Author:** ![plex\_in](https://avatars.discourse-cdn.com/v4/letter/p/3ec8ea/32.png) [@plex\_in](https://forums.plex.tv/u/plex_in)\ **Post date:** [August 24, 2022, 11:30am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/9 "2022-08-24T11:30:36Z")
Oh thanks. The copy is really bad. Did not get that 😛 ---
**Author:** ![Yaracuy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/yaracuy/32/313162_2.png) [@Yaracuy](https://forums.plex.tv/u/Yaracuy)\ **Post date:** [August 24, 2022, 11:31am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/10 "2022-08-24T11:31:16Z")
Is it enough to change the password in the app or is “Sign out connected devices…” required too? I have two family members in two different locations. Do they need to change their passwords too? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 11:34am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/11 "2022-08-24T11:34:04Z")
Sadly yes to both questions ---
**Author:** ![Yaracuy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/yaracuy/32/313162_2.png) [@Yaracuy](https://forums.plex.tv/u/Yaracuy)\ **Post date:** [August 24, 2022, 11:39am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/12 "2022-08-24T11:39:09Z")
Thanks! ---
**Author:** ![stephenphelps](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@stephenphelps](https://forums.plex.tv/u/stephenphelps)\ **Post date:** [August 24, 2022, 11:42am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/13 "2022-08-24T11:42:37Z")
I have an account that I cannot get the email password reset to come to me. _Mod Edit: email removed_ Maybe the account was disabled but that is my primary account. ---
**Author:** ![kazz3r24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kazz3r24/32/86318_2.png) [@kazz3r24](https://forums.plex.tv/u/kazz3r24)\ **Post date:** [August 24, 2022, 11:45am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/14 "2022-08-24T11:45:07Z")
Any idea how long Plex.tv will be down for? Site says a fix was implemented but my server is still down and inaccessible. Unless I’ve done something wrong, but I did reclaim my server after resetting the password. Nevermind, here’s my problem. ```auto ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, ``` This got fixed a few moments ago, thank you! ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 24, 2022, 11:45am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/15 "2022-08-24T11:45:20Z")
> [@stephenphelps](#): > > I have an account that I cannot get the email password reset to come to me. No need to wait on e-mail. Go to account settings: [https://app.plex.tv/desktop/#!/settings/account](https://app.plex.tv/desktop/#!/settings/account) Scroll down to Password and select Edit. ---
**Author:** ![atarmiga](https://avatars.discourse-cdn.com/v4/letter/a/e9a140/32.png) [@atarmiga](https://forums.plex.tv/u/atarmiga)\ **Post date:** [August 24, 2022, 11:47am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/16 "2022-08-24T11:47:21Z")
Same issue. Not getting ANY emails from Plex since the breach email. ---
**Author:** ![stephenphelps](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@stephenphelps](https://forums.plex.tv/u/stephenphelps)\ **Post date:** [August 24, 2022, 11:52am UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/17 "2022-08-24T11:52:16Z")
Hi Ford. I cannot log in with the account I posted earlier. I was in the app and did the password reset with in the app and selected the option to sign out all other devices. I did so and now the new password does not work. So it seems I’m locked out of the other account I posted earlier. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 12:02pm UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/18 "2022-08-24T12:02:40Z")
> [@stephenphelps](#): > > So it seems I’m locked out of the other account I posted earlier. Please DM me the following info: 1. Your email address 2. The name of at least one of your servers Above will help me identifying you, so I manually can issue a new Pwd Reset for you ---
**Author:** ![returntrip](https://avatars.discourse-cdn.com/v4/letter/r/f19dbf/32.png) [@returntrip](https://forums.plex.tv/u/returntrip)\ **Post date:** [August 24, 2022, 12:05pm UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/19 "2022-08-24T12:05:20Z")
@dane22 hi, my old Pwd does not work and the password reset mail never got to me… what do I do? ---
**Author:** ![brug33](https://avatars.discourse-cdn.com/v4/letter/b/87869e/32.png) [@brug33](https://forums.plex.tv/u/brug33)\ **Post date:** [August 24, 2022, 12:07pm UTC](https://forums.plex.tv/t/unable-to-reset-password/805884/20 "2022-08-24T12:07:54Z")
hello I have the same issu with new version after I have activated the two-factor and reconnect I haven’t access to my server in local or at distance.what can I do? thanks for help [Next page](https://forums.plex.tv/t/unable-to-reset-password/805884.md?page=2)