# Unable to reset password

**URL:** <https://forums.plex.tv/t/unable-to-reset-password/899004>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [December 16, 2024, 2:15am UTC](https://forums.plex.tv/t/unable-to-reset-password/899004 "2024-12-16T02:15:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![LazyTeej](https://avatars.discourse-cdn.com/v4/letter/l/779978/32.png) [@LazyTeej](https://forums.plex.tv/u/LazyTeej)\
**Post date:** [December 16, 2024, 2:15am UTC](https://forums.plex.tv/t/unable-to-reset-password/899004/1 "2024-12-16T02:15:50Z")

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I created a new Plex account to share my library with some family members. I was able to login with the username/email address and password combination that I set up to accept the sharing request, but when I try to login to the new account now, I get the message that the username or password is incorrect and when I try to reset the password, I do not receive the email in the email box of the new account.  
I did notice that the password that I created yesterday (9 characters) did not meet the 10 character minimum, but was accepted yesterday when I created the account.

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [December 16, 2024, 2:57pm UTC](https://forums.plex.tv/t/unable-to-reset-password/899004/2 "2024-12-16T14:57:03Z")

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Please create a ticket with our Accounting & Billing team here:

[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

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**Author:** ![LazyTeej](https://avatars.discourse-cdn.com/v4/letter/l/779978/32.png) [@LazyTeej](https://forums.plex.tv/u/LazyTeej)\
**Post date:** [December 16, 2024, 3:45pm UTC](https://forums.plex.tv/t/unable-to-reset-password/899004/3 "2024-12-16T15:45:35Z")

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Thanks I submitted a ticket.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 16, 2025, 3:45pm UTC](https://forums.plex.tv/t/unable-to-reset-password/899004/4 "2025-03-16T15:45:39Z")

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