# Unable to update Windows 10 Plex Media Server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [October 20, 2021, 3:56am UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867 "2021-10-20T03:56:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [October 20, 2021, 3:56am UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/1 "2021-10-20T03:56:08Z")
I am currently using Plex Media Server Version 1.24.2.4973-2b 1b51db9. Every time I go to the plex app on my Chrome browser it tells me I have an update. But every time I try to install it it just continuously cycles and doesn’t update as it will tell me later there is a server update again. I have even downloaded & tried to install from your home page Server Version Plex-1.35.1.2632-c6783c78-x86\_64 but apparently it is not working either. What do I do I have a lifetime Plex Pass ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [November 3, 2021, 3:49pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/3 "2021-11-03T15:49:37Z")
if you are having an issue with the auto updater you can just get the newest version from our downloads page and install it like normal. ---
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [November 3, 2021, 4:11pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/4 "2021-11-03T16:11:03Z")
I tried that and it didn’t seem to work but will try again ---
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [November 6, 2021, 4:11am UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/5 "2021-11-06T04:11:31Z")
Downloaded the update from your site & tried installing the server update. Once it “supposedly” finished installing I tried to launch it and it loaded another tab on my chrome browser that was just like the last time I tried installing the downloaded update and had nothing but a black blank page. Also on a separate tab on chrome of plex that I had running prior to the update install I refreshed still shows the Server Update Available" still ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [November 6, 2021, 3:55pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/6 "2021-11-06T15:55:14Z")
what URL is it going to? ---
**Author:** ![dlrohwer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dlrohwer/32/23332_2.png) [@dlrohwer](https://forums.plex.tv/u/dlrohwer)\ **Post date:** [November 6, 2021, 6:19pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/7 "2021-11-06T18:19:21Z")
I had a similar issue in the past because I changed the location of the install location to C:\ instead of %localappdata%. I could download the package updates automatically but they would hang on install . . . probably because the installer was looking for files in %localappdata%. Any chance you have your installation folder in a non-default location? ---
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [November 6, 2021, 9:19pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/8 "2021-11-06T21:19:30Z")
what are you talking about, where I d/led the update to or where I installed to . I d/l it to an external h/d. When I install it I install it to the same folder I have used since first installing it years ago at C:/Program Files(x86)/Plex ---
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [November 6, 2021, 9:19pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/9 "2021-11-06T21:19:54Z")
I d/l it to an external h/d. When I install it I install it to the same folder I have used since first installing it years ago at C:/Program Files(x86)/Plex ---
**Author:** ![dlrohwer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dlrohwer/32/23332_2.png) [@dlrohwer](https://forums.plex.tv/u/dlrohwer)\ **Post date:** [November 7, 2021, 12:32am UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/10 "2021-11-07T00:32:46Z")
So the fun stuff - library, metadata, etc., etc. . . . plus the downloaded updates - resides by default at “%localappdata%\Plex Media Server” which is usually the same as C:\Users\[Your Username Here]\AppData\Local\PlexMedia Server". If the updates are going to the default location you should find an Updates folder inside that tree with all of the updates that have been downloaded. If it’s not there them you’ve somehow got your library installed at a different location. NOTE: Just realized that I fell victim to the old style autoformatting issue. I’ve corrected the folder names to display the proper paths. Sorry. ---
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [November 7, 2021, 2:51am UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/11 "2021-11-07T02:51:00Z")
my library of media is on a dedicated external h/d which I have never had a problem with even as I speak. As for the program files they are installed on at C:/Windows/Program Files(x86)/Plex/Plex Media Server ---
**Author:** ![dlrohwer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dlrohwer/32/23332_2.png) [@dlrohwer](https://forums.plex.tv/u/dlrohwer)\ **Post date:** [November 7, 2021, 1:07pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/12 "2021-11-07T13:07:21Z")
Sorry. I used the wrong terminology in that last post. I said “library” when I should have said “database”. My bad. So your database directory should be at “%localappdata%\Plex Media Server” (which should be the same as “C:\Users\[Your Username Here]\AppData\Local\Plex Media Server”). Update files should be in a subdirectory called Update Are those directories present and accessible? If not then you may need a backup/reinstall to get the directories back to their default locations in order for auto-updates to work. ---
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [November 7, 2021, 1:13pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/13 "2021-11-07T13:13:40Z")
Why is this all of a sudden an issue as I have been putting my updates in the same place on an external hard drive since I joined 6 or 7 years ago. I appreciate your input dlrohwer but I find your answer confusing as I said been putting update files in the same place for years off of my C drive & had no problems at all. And why if this is the problem did BigWheel a Plex Employee not bring that u as a potential reason for my issue? I’ll msg him to have him review your answer. Thanks ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 7, 2021, 1:15pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/14 "2021-11-07T13:15:35Z")
> [@CTurner943](#): > > have even downloaded & tried to install from your home page Server Version Plex-1.35.1.2632-c6783c78-x86\_64 but apparently it is not working either. This is the Plex _Player_ app. Not the server. Try to manually download and install the server. ---
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [November 7, 2021, 1:17pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/15 "2021-11-07T13:17:50Z")
BigWheel can you pls review the conversation dlrohwer & I are having. He is saying I have to > [@dlrohwer](#): > > I had a similar issue in the past because I changed the location of the install location to C:\ instead of %localappdata%. I could download the package updates automatically but they would hang on install . . . probably because the installer was looking for files in %localappdata%. > > Any chance you have your installation folder in a non-default location? Hi OttoKerner I have tried 5 times to install from a manually downloaded file from your site. Still have the issue ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 7, 2021, 1:18pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/16 "2021-11-07T13:18:45Z")
> [@CTurner943](#): > > I have tried 5 times to install from a manually downloaded file from your site. Which file did you download? Please quote the full file name. ---
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [November 7, 2021, 1:30pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/17 "2021-11-07T13:30:23Z")
Plex-1.35.1.2632-c6783c78-x86\_64.exe ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 7, 2021, 2:01pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/18 "2021-11-07T14:01:58Z")
As I said: you downloaded the _player,_ not the server. If you install this file, you will not update the server. The correct file will have `PlexMediaServer` in its file name. ---
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [November 7, 2021, 2:21pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/19 "2021-11-07T14:21:11Z")
ok will try to do again ---
**Author:** ![CTurner943](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CTurner943](https://forums.plex.tv/u/CTurner943)\ **Post date:** [November 7, 2021, 2:30pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/20 "2021-11-07T14:30:47Z")
thanks so much OttoKerner not sure how I grabbed the wrong file before as been doing updates for years must be getting old. But anyway you helped fix the problem. Much appreciated ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 5, 2022, 2:31pm UTC](https://forums.plex.tv/t/unable-to-update-windows-10-plex-media-server/751867/21 "2022-02-05T14:31:01Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.