# Unable to use Hardware acceleration, plex-server crashes

**URL:** https://forums.plex.tv/t/unable-to-use-hardware-acceleration-plex-server-crashes/722727
**Category:** Plex Media Server
**Tags:** server-linux
**Created:** [June 15, 2021, 5:23pm UTC](https://forums.plex.tv/t/unable-to-use-hardware-acceleration-plex-server-crashes/722727 "2021-06-15T17:23:34Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![immortalblade](https://avatars.discourse-cdn.com/v4/letter/i/cc9497/32.png) [@immortalblade](https://forums.plex.tv/u/immortalblade)
#### Post date: [June 15, 2021, 5:23pm UTC](https://forums.plex.tv/t/unable-to-use-hardware-acceleration-plex-server-crashes/722727/1 "2021-06-15T17:23:34Z")

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Server Version#: 1.23.2.4656  
Player Version#: WEB?  
  
[plexlogs.zip](https://forums.plex.tv/uploads/short-url/pC6JaAZ2n9jcZa9LRnfyMONVfDH.zip) (51.4 KB)  
I have an AMD Processor with NVIDIA GPU. Hardware acceleration was working prior an server update.

When i try to play a video with Hardware acceleration turned on, plex media server becomes unresponsive and i cannot browse any files or play any videos. When I turn off hardware acceleration, it works fine.

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### Author: ![immortalblade](https://avatars.discourse-cdn.com/v4/letter/i/cc9497/32.png) [@immortalblade](https://forums.plex.tv/u/immortalblade)
#### Post date: [June 15, 2021, 8:37pm UTC](https://forums.plex.tv/t/unable-to-use-hardware-acceleration-plex-server-crashes/722727/2 "2021-06-15T20:37:55Z")

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FYI there is also no data found in Crash Dump folder.

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### Author: ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [June 15, 2021, 9:10pm UTC](https://forums.plex.tv/t/unable-to-use-hardware-acceleration-plex-server-crashes/722727/3 "2021-06-15T21:10:00Z")

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@immortalblade

Which Nvidia drivers are installed?

I ask because I’ve seen “server update” also included “Nvidia drivers update” which was the problem.

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### Author: ![immortalblade](https://avatars.discourse-cdn.com/v4/letter/i/cc9497/32.png) [@immortalblade](https://forums.plex.tv/u/immortalblade)
#### Post date: [June 16, 2021, 4:51pm UTC](https://forums.plex.tv/t/unable-to-use-hardware-acceleration-plex-server-crashes/722727/4 "2021-06-16T16:51:05Z")

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This was the issue. Fixing my nvidia drivers resolved this issue. Thanks for your help.

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### Author: ![U928](https://avatars.discourse-cdn.com/v4/letter/u/82dd89/32.png) [@U928](https://forums.plex.tv/u/U928)
#### Post date: [June 18, 2021, 3:50am UTC](https://forums.plex.tv/t/unable-to-use-hardware-acceleration-plex-server-crashes/722727/5 "2021-06-18T03:50:51Z")

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Im having similar issues, 460.xx latest stable Nvidia drivers.  
ubuntu 20  
Plex Version 4.57.4

System just hangs…zero errors in linux logs.

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### Author: ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [June 18, 2021, 4:07am UTC](https://forums.plex.tv/t/unable-to-use-hardware-acceleration-plex-server-crashes/722727/6 "2021-06-18T04:07:14Z")

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Attach logs ZIP please. Not all failures are obvious.

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [September 16, 2021, 4:07am UTC](https://forums.plex.tv/t/unable-to-use-hardware-acceleration-plex-server-crashes/722727/7 "2021-09-16T04:07:38Z")

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