# Unable to use hardware transcode with AMD R9 270

**URL:** <https://forums.plex.tv/t/unable-to-use-hardware-transcode-with-amd-r9-270/849802>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [August 7, 2023, 7:08pm UTC](https://forums.plex.tv/t/unable-to-use-hardware-transcode-with-amd-r9-270/849802 "2023-08-07T19:08:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![braddollar](https://avatars.discourse-cdn.com/v4/letter/b/278dde/32.png) [@braddollar](https://forums.plex.tv/u/braddollar)\
**Post date:** [August 7, 2023, 7:08pm UTC](https://forums.plex.tv/t/unable-to-use-hardware-transcode-with-amd-r9-270/849802/1 "2023-08-07T19:08:27Z")

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Server Version#: 1.32.5.7349  
Player Version#: Android 4.4.192-perf+

I just upgraded from 1.32.2.7002 to 1.32.5.7349, and transcoding stopped working. I discovered that disabling the “Use hardware-accelerated video encoding” fixed the problem.

This is with an AMD R9 270 on Ubuntu 22.04.3 LTS.

As far as I am aware, I was not using hardware encoding prior to the server update, so it really does not make a difference for me, so I’m not really looking for a resolution, but figured I should report the problem with logs from the device that had the problem.

[plex-log-braddollar.zip](https://forums.plex.tv/uploads/short-url/nJBavwEM3wR22xHNSg6eCJvp6bI.zip) (3.0 MB)

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [August 7, 2023, 7:21pm UTC](https://forums.plex.tv/t/unable-to-use-hardware-transcode-with-amd-r9-270/849802/2 "2023-08-07T19:21:44Z")

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@braddollar

Currently, Plex’s AMD support is SDR-only.  
If you turn off “HDR” option, it’ll work again.

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<div class="post-metadata">

**Author:** ![braddollar](https://avatars.discourse-cdn.com/v4/letter/b/278dde/32.png) [@braddollar](https://forums.plex.tv/u/braddollar)\
**Post date:** [August 7, 2023, 9:50pm UTC](https://forums.plex.tv/t/unable-to-use-hardware-transcode-with-amd-r9-270/849802/3 "2023-08-07T21:50:31Z")

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Is this the option for “Enable HDR tone mapping” on the server transcoder settings, or is it something else that I am missing?

If I disable that, and reenable Use hardware-accelerated video encoding I still have the same problem.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 5, 2023, 9:51pm UTC](https://forums.plex.tv/t/unable-to-use-hardware-transcode-with-amd-r9-270/849802/4 "2023-11-05T21:51:14Z")

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