# Unattached server need help!

**URL:** <https://forums.plex.tv/t/unattached-server-need-help/877412>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [May 12, 2024, 1:22pm UTC](https://forums.plex.tv/t/unattached-server-need-help/877412 "2024-05-12T13:22:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![boogyman69](https://avatars.discourse-cdn.com/v4/letter/b/b77776/32.png) [@boogyman69](https://forums.plex.tv/u/boogyman69)\
**Post date:** [May 12, 2024, 1:22pm UTC](https://forums.plex.tv/t/unattached-server-need-help/877412/1 "2024-05-12T13:22:57Z")

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Everything was working fine but a couple hours ago everything just disapeared, my PC is my server I can log into the account but no server shows up and I cannot add any new files, I need help!  
This has never happened before.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 12, 2024, 2:16pm UTC](https://forums.plex.tv/t/unattached-server-need-help/877412/2 "2024-05-12T14:16:59Z")

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> [@Plex Media Server Connection and Access Issues](https://forums.plex.tv/t/plex-media-server-connection-and-access-issues/877416/2):
>
> verify that the network connection is marked as “private” in Windows perform Method 2.2 from this [You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720/1) post. re-claim your server afterwards by following this: [New Claiming Requirement for Windows](https://forums.plex.tv/t/new-claiming-requirement-for-windows/839096/1)

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**Author:** ![boogyman69](https://avatars.discourse-cdn.com/v4/letter/b/b77776/32.png) [@boogyman69](https://forums.plex.tv/u/boogyman69)\
**Post date:** [May 12, 2024, 4:07pm UTC](https://forums.plex.tv/t/unattached-server-need-help/877412/3 "2024-05-12T16:07:49Z")

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Tried the 2.2 Method and the “Setup Plex.html” still not working, deleted the server and still can’t create a new one, seems that other people are having this same issue, can’t add folder etc…

Keeps saying if I want to add media to download the media server…which I already have!

Things were working just fine!..and all of a sudden stopped working it must have been something you guys did!?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 13, 2024, 5:58am UTC](https://forums.plex.tv/t/unattached-server-need-help/877412/4 "2024-05-13T05:58:32Z")

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Are you in Portugal?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 11, 2024, 5:59am UTC](https://forums.plex.tv/t/unattached-server-need-help/877412/5 "2024-08-11T05:59:04Z")

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