# Unauthorized Server Issues **URL:** \ **Category:** General Discussions\ **Tags:** server-mac, apple-tv\ **Created:** [March 13, 2019, 10:11pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615 "2019-03-13T22:11:37Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 23, 2019, 2:15pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/21 "2019-03-23T14:15:52Z")
According to another Mac user it is: 1. Quit PMS 2. Double-click download to unzip or mount DMG (depending on version) 3. Drag the new `Plex Media Server.app` to replace the old one (usually in “Applications” 4. That’s it ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 2:19pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/22 "2019-03-23T14:19:27Z")
Ok, thanks for your patience. I’ll try it again and see where I am. It’s probably somehow a user error, I’m just not sure what I’m missing. This is all new to me. ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 2:30pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/23 "2019-03-23T14:30:43Z")
It could not find any of the 4 files I attempted to remove in the terminal. I’ll continue on. " Domain (com.plexapp.plexmediaserver) not found. Defaults have not been changed." ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 2:40pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/24 "2019-03-23T14:40:33Z")
Ok. I removed all my authorized devices. I signed out of the web account. I closed the server. I confirmed the deletion of the 4 files. I opened the server. Did not launch or sign into the online app. I ran the “claimit” instructions. Everything was ok, except for the fatal 401 error again. Should I try this all again, but with an older version of software? If so, is there a particular version I should try? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 23, 2019, 2:50pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/25 "2019-03-23T14:50:17Z")
In a terminal, try and type : `cat ~/Library/Preferences/com.plexapp.plexmediaserver.plist` That should show you the contents of the plist file, as well as if the 4 entries are really gone ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 2:51pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/26 "2019-03-23T14:51:13Z")
I just signed in. I was promtpted with: “An unclaimed media server has been found on your network. Claim it now” This is what usually happens, but when I go to claim it, It tells me I don’t have access to that server. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 23, 2019, 2:55pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/27 "2019-03-23T14:55:10Z")
Since claimit reported 401, and now the webclient also reports this, I have to ask one thing. When you ran the claimit script, did you use your regular IP addy when asked, or 127.0.0.1? And if you didn’t use 127.0.0.1, then please try again, and use that ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 2:55pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/28 "2019-03-23T14:55:53Z")
> [@dane22](#): > > In a terminal, try and type : `cat ~/Library/Preferences/com.plexapp.plexmediaserver.plist` > > That should show you the contents of the plist file, as well as if the 4 entries are really gone I just ran it and it gave me a block of data I don’t fully understand. It appears some of the data contains my IP, otherwise I would copy and paste it here. suggestions? ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 2:56pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/29 "2019-03-23T14:56:40Z")
I used my reg IP. I’ll try again as you suggested. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 23, 2019, 2:57pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/30 "2019-03-23T14:57:35Z")
That most likely implies a firewall is in place, or a browser issue… But yes, try and claimit with my script, and use 127.0.0.1 ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 3:01pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/31 "2019-03-23T15:01:29Z")
Well this looks promising. Proceed to signing in? " IP Address of PMS server: 127.0.0.1 Comparing entered passwords Comparing entered passwords ok Getting PMS Server Identifier Getting PMS Server Identifier ok Getting User Token from [plex.tv](http://plex.tv) Getting User Token from [plex.tv](http://plex.tv) ok Getting PMS Claim Token Getting PMS Claim Token ok Claiming server Claiming server ok 200 Please close your browser, reopen, and browse to [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web)" ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 3:14pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/32 "2019-03-23T15:14:22Z")
So the claimit script seemed to have worked. Then I tried signing in and got this: “A server could not be found. Download and install Plex Media Server, and it will appear here.” ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 23, 2019, 3:15pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/33 "2019-03-23T15:15:58Z")
In your browser, and since you only have one PC, did you go to: [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) or something else? ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 3:17pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/34 "2019-03-23T15:17:32Z")
I clicked the hyperlink on the original instructions on this thread. [http://localhost:32400/web](http://localhost:32400/web) Bad move? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 23, 2019, 3:19pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/35 "2019-03-23T15:19:18Z")
Nope, since localhost = 127.0.0.1 I suspect a browser or firewall issue here, since your PMS is now claimed. Try another browser for a start ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 3:23pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/36 "2019-03-23T15:23:53Z")
I was using safari. I just downloaded and tried in Firefox. Same thing. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 23, 2019, 3:24pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/37 "2019-03-23T15:24:33Z")
Then firewall/Antivira ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 3:26pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/38 "2019-03-23T15:26:07Z")
I’ve never installed one? 😬 ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 23, 2019, 3:27pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/39 "2019-03-23T15:27:34Z")
Since claimed now, does this work: [https://app.plex.tv/desktop](https://app.plex.tv/desktop) ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 3:28pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/40 "2019-03-23T15:28:40Z")
No. It doesn’t work on either browser. [Previous page](https://forums.plex.tv/t/unauthorized-server-issues/387615.md?page=1) [Next page](https://forums.plex.tv/t/unauthorized-server-issues/387615.md?page=3)