# Unauthorized Server Issues **URL:** \ **Category:** General Discussions\ **Tags:** server-mac, apple-tv\ **Created:** [March 13, 2019, 10:11pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615 "2019-03-13T22:11:37Z")\ **Posts on this page:** 15\ **Page:** 3
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 23, 2019, 3:30pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/41 "2019-03-23T15:30:32Z")
Then I sadly have no more ideas, since I’m not a Mac dude ☹ And when said… You did use same username in the browser as you did in the claimit script, right? ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 3:31pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/42 "2019-03-23T15:31:44Z")
I did. I used the only email address I’ve used for my Plex account as the username. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 23, 2019, 3:32pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/43 "2019-03-23T15:32:32Z")
Then sadly you’ll have to await some hardcore Mac folks to spot this thread, sorry ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 3:33pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/44 "2019-03-23T15:33:40Z")
Are there many of those around? 😟 ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 23, 2019, 3:36pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/45 "2019-03-23T15:36:09Z")
> [@Conrad\_F](#): > > Are there many of those around? Yes, multiple ---
**Author:** ![blim5001](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@blim5001](https://forums.plex.tv/u/blim5001)\ **Post date:** [March 23, 2019, 3:37pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/46 "2019-03-23T15:37:26Z")
Which version of Mac OS X are you running? If running the latest, there is a firewall tab in System Preferences -\> Security & Privacy -\> firewall So you could see if that is enabled ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 3:39pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/47 "2019-03-23T15:39:30Z")
10.14 I just checked the firewall settings and the firewall is off. ---
**Author:** ![blim5001](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@blim5001](https://forums.plex.tv/u/blim5001)\ **Post date:** [March 23, 2019, 3:58pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/48 "2019-03-23T15:58:04Z")
And while I doubt it, I don’t suppose it makes any difference if you try to open it from the chevron at the top of the screen: ![chevpanel](https://global.discourse-cdn.com/plex/original/3X/c/7/c7e20c4bcb0736668e836ba68a67404ae291cb0d.png) ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 3:59pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/49 "2019-03-23T15:59:29Z")
Unfortunately, no. ---
**Author:** ![blim5001](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@blim5001](https://forums.plex.tv/u/blim5001)\ **Post date:** [March 23, 2019, 4:05pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/50 "2019-03-23T16:05:15Z")
And so which version of Plex Media Server are you currently running? ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 4:06pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/51 "2019-03-23T16:06:42Z")
1.15.2 ---
**Author:** ![blim5001](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@blim5001](https://forums.plex.tv/u/blim5001)\ **Post date:** [March 23, 2019, 4:09pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/52 "2019-03-23T16:09:06Z")
Do you have any older versions you could try? ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [March 23, 2019, 4:23pm UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/53 "2019-03-23T16:23:46Z")
I’ve only been using Plex for a couple months. It was working great at the start, but since all this happened, I deleted all things Plex related and tried starting from scratch several times. Any older versions I did have would be gone, and they wouldn’t have been very old regardless. Is there a way to download an older version? ---
**Author:** ![Conrad\_F](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Conrad\_F](https://forums.plex.tv/u/Conrad_F)\ **Post date:** [April 8, 2019, 4:01am UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/54 "2019-04-08T04:01:36Z")
Thanks to everyone that helped out on this. I finally got my server to connect with my Plex web account. Unfortunately, neither my Apple TV or my smart TV will connect to the server though. Any idea’s how I can fix this? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 7, 2019, 4:01am UTC](https://forums.plex.tv/t/unauthorized-server-issues/387615/55 "2019-07-07T04:01:42Z")
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