# "Unclaimed" Every Day **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [September 16, 2023, 12:44am UTC](https://forums.plex.tv/t/unclaimed-every-day/853795 "2023-09-16T00:44:25Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 16, 2023, 12:44am UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/1 "2023-09-16T00:44:25Z")
Server Version#: Version 1.32.6.7468 Now, about every day, my server randomly goes unclaimed. Why is this. What is happening you think? [Plex Media Server Logs\_2023-09-15\_20-41-48.zip](https://forums.plex.tv/uploads/short-url/nqU6MY8C9NXHeaPEAhknk3mFqeI.zip) (4.3 MB) ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 16, 2023, 2:30am UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/2 "2023-09-16T02:30:01Z")
Also, when I reclaim, all library access is eliminated for every user in the Plex home. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 16, 2023, 3:16am UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/3 "2023-09-16T03:16:45Z")
This means the Preferences.xml file is being damaged. When it’s damaged. PMS has no choice but to start over with a new ID. Are you deleting the old servers from your account ? If not, I very much suspect someone has access to your account and is deleting it from plex.tv because under normal conditions, I would see the duplicates but I see only one. Next time it is unclaimed, 1. Stop PMS 2. Manually make a ZIP / tar.gz of the “Logs” directory under Plex Media Server 3. attach it here so I can see the last activity. Also, I recommend changing your password and Force Sign Out all devices. (It’s a pain but it guarantees nobody has access except you) ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 16, 2023, 4:36pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/4 "2023-09-16T16:36:33Z")
yeah happened again today. will change password and sign all devices out [Logs.zip](https://forums.plex.tv/uploads/short-url/peL9TCKIxf6yuzMd6ZMYAWnh2j0.zip) (4.9 MB) ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 16, 2023, 4:39pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/5 "2023-09-16T16:39:57Z")
of note, after password change and forcing sign out of connected devices, server again asked to be reclaimed ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 16, 2023, 4:49pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/6 "2023-09-16T16:49:37Z")
ALSO of note, mentioned it before, every single plex home user loses access to everything every time this happens and I have to manually add access back for each user to the libraries ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 16, 2023, 4:51pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/7 "2023-09-16T16:51:47Z")
also, no not deleting old servers or anything like that ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 16, 2023, 5:14pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/8 "2023-09-16T17:14:56Z")
I see one problem right away: ```auto Sep 16, 2023 06:53:44.387 [139625653812024] DEBUG - Completed: [192.168.6.239:52531] 401 GET /status/sessions (10 live) #23d8eb GZIP 0ms 357 bytes Sep 16, 2023 06:53:44.394 [139625653812024] DEBUG - Auth: authenticating user as guest Sep 16, 2023 06:53:44.394 [139625653812024] DEBUG - Request: [192.168.6.239:52532 (Subnet)] GET /status/sessions (10 live) #23d8f6 GZIP Signed-in Token () Sep 16, 2023 06:53:44.394 [139625653812024] DEBUG - Completed: [192.168.6.239:52532] 401 GET /status/sessions (10 live) #23d8f6 GZIP 0ms 357 bytes Sep 16, 2023 06:53:53.637 [139625154591544] DEBUG - Request: [192.168.7.7:53543 (Subnet)] GET /:/timeline?ratingKey=163662&key=%2Flibrary%2Fmetadata%2F163662&playbackTime=25582&playQueueItemID=903022&state=paused&hasMDE=1&time=25000&duration=255000 (9 live) #23d8f5 TLS GZIP Signed-in Token (scarbrtj) (Chrome) ``` 192.168.6.x -VS- 192.168.7.x You and the server MUST be on the same subnet, or you ssh tunnel into it, to claim it. If you’re not on the same subnet (your computer) then it won’t ever find it. (UDP and broadcasts do not cross subnet boundaries) That’s why you cant find it to claim it. expressly: ```auto Sep 16, 2023 07:14:43.203 [139625651702584] DEBUG - Completed: [192.168.6.239:54604] 401 GET /status/sessions (10 live) #23e6d6 GZIP 0ms 357 bytes Sep 16, 2023 07:14:43.690 [139625154591544] DEBUG - Request: [192.168.7.7:53543 (Subnet)] GET /:/timeline ``` 401 = DENIED (it will not allow crossing subnets. It’s seeing you as ‘Remote’ and saying “NO, not until claimed” Why do you have two subnets? You have more than 250 devices ? ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 16, 2023, 9:24pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/9 "2023-09-16T21:24:20Z")
Getting it claimed is never a problem. Snip snap, claimed, all is back to normal. Just over a course of a day, occasionally I’m accessing with a client, and Plex is totally generic. Go to server, login, oh, ok, you’re unclaimed. Time to reclaim. Hit reclaim button. Rinse. Repeat. I don’t have two subnets, I have my netmask (in my router) as 255.255.254.0. It’s been this way for years with no changes or hiccups. For me, 192.168.6.x - 192.168.7.x are the same subnet. But, and I don’t know if this specifically addresses the problem, when I login localhost in a browser on the linux server itself (192.168.7.100), it shows unclaimed even then. It doesn’t matter from what ip address I’m accessing. Is it possible those DENIED things were from other clients or PCs showing DENIED with the password changes and client disconnects I did? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 16, 2023, 10:05pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/10 "2023-09-16T22:05:40Z")
1. Apologies on the /23 subnet . I don’t see it that often. 2. It is possible those are from clients not yet signed back in. Do you know which devices they are and does the timeline make sense? 3. Lastly, This is going to be perhaps the stupidest thing but I’ve seen stranger things. Editing as appropriate for your config: ```auto sudo bash cd /var/lib/plexmediaserver chown -R plex:plex . & find . -type d -exec chmod 755 {} \; & find . -type f -exec chmod 644 {} \; & wait ``` When the prompt returns, all 3 tasks will be complete. I run them in parallel because the directories are cached so might as well capitalize. ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 17, 2023, 3:46pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/11 "2023-09-17T15:46:13Z")
Woke up this morning to unclaimed server again. Will try the thing above. Report back. This is quite … troubling. Also, again, as usual, every user has lost access to all libraries and live tv. Have to re-add that manually for each and every user every time. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 17, 2023, 5:03pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/12 "2023-09-17T17:03:30Z")
@scarbrtj Please grab the logs right now and attach the tar.gz or ZIP No idea what’s happening to your machine but I’m becoming VERY suspicious of nightly “cron” activities ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 17, 2023, 8:43pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/13 "2023-09-17T20:43:19Z")
[Logs.new.zip](https://forums.plex.tv/uploads/short-url/qUEI9aPXcuAlKs9GhPrxStJ8TZr.zip) (5.0 MB) ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 17, 2023, 8:45pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/14 "2023-09-17T20:45:11Z")
Would having auto-update on, and recently trying beta channel, and switching back off beta channel, have anything to do with anything? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 17, 2023, 8:57pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/15 "2023-09-17T20:57:04Z")
You’re running 1.32.6.7468 right now. That build has been rescinded due to the faults which got through. I recommend: 1. Reinstall 1.32.5.7349 (Public download if you don’t have it) 2. Turn off auto update until we resolve the bug Your logs are showing a whole bunch of failures. ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 17, 2023, 11:31pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/16 "2023-09-17T23:31:20Z")
Yikes, ok. ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 18, 2023, 2:21am UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/17 "2023-09-18T02:21:23Z")
Server kicked into unclaimed status again, but hadn’t “downgraded” from 1.32.6.7468 to .7349. So I installed 1.32.5.7349, just now, but strangely it said something about this was actually a downgrade in install. Will report tomorrow to see if we can keep the server claimed \>24h. I wonder what next steps will be… ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 18, 2023, 2:45am UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/18 "2023-09-18T02:45:59Z")
When using DPKG to install. it tells you it’s a downgrade. There’s no harm because the package already understands the metadata is stored separately ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 18, 2023, 4:15pm UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/19 "2023-09-18T16:15:20Z")
I am glad to report the server has not unclaimed itself since the instructions you mentioned (changing the PMS version) were followed. In other words this was the first night the server didn’t suddenly become unclaimed by morning. Fingers crossed. ---
**Author:** ![scarbrtj](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@scarbrtj](https://forums.plex.tv/u/scarbrtj)\ **Post date:** [September 20, 2023, 12:40am UTC](https://forums.plex.tv/t/unclaimed-every-day/853795/20 "2023-09-20T00:40:33Z")
Server randomly went unclaimed again. Just now. [Plex Media Server Logs\_2023-09-19\_20-39-39.zip](https://forums.plex.tv/uploads/short-url/kLtmMzwkJMUyw3I8yAqbPBIXLxn.zip) (4.8 MB) While a user was watching… Will try upgrade in public channel to new version. Any other thoughts… [Next page](https://forums.plex.tv/t/unclaimed-every-day/853795.md?page=2)