# Unclaimed Server and Remote Access Issues

**URL:** https://forums.plex.tv/t/unclaimed-server-and-remote-access-issues/757640
**Category:** Plex Media Server
**Tags:** server-synology
**Created:** [November 14, 2021, 4:33am UTC](https://forums.plex.tv/t/unclaimed-server-and-remote-access-issues/757640 "2021-11-14T04:33:33Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Mradem99](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mradem99/32/260672_2.png) [@Mradem99](https://forums.plex.tv/u/Mradem99)
#### Post date: [November 14, 2021, 4:33am UTC](https://forums.plex.tv/t/unclaimed-server-and-remote-access-issues/757640/1 "2021-11-14T04:33:34Z")

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Server Version#: 1.25.0.5220  
Player Version#: ?

Hi all, hoping you can help me with an ongoing issue. My Plex was running fine and a couple months ago it broke down. I’ve tried removing Plex Server from my Synology NAS and then re-isntalling it. But same issue.  
Plex is asking me to claim my server - but everytime I try that nothing happens. Its also saying that there is a new update available, which I don’t get because I just downloaded the latest version. The language is unclear, I assume by new update they are meaning Plex Media Server.  
I’m also unable to create remote access but I think the above issue is the cause of it. Sorry a bit of a noob but I could use some guidance.

 ![Screenshot 2021-11-14 at 12.08.52 PM](https://global.discourse-cdn.com/plex/original/4X/1/a/3/1a3822307769e5fbe0dd33ec9210687af606ee53.jpeg)

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### Author: ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [November 14, 2021, 6:43am UTC](https://forums.plex.tv/t/unclaimed-server-and-remote-access-issues/757640/2 "2021-11-14T06:43:50Z")

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Can you grab the logs?

When you can’t claim it / sign in – 99.9% of the time it’s because network DNS lookup failures - loss connectivity to Plex.tv

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### Author: ![Mradem99](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mradem99/32/260672_2.png) [@Mradem99](https://forums.plex.tv/u/Mradem99)
#### Post date: [November 16, 2021, 12:35pm UTC](https://forums.plex.tv/t/unclaimed-server-and-remote-access-issues/757640/3 "2021-11-16T12:35:39Z")

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Hi ChuckPa, thanks so much for getting back to me. I downloaded the Logs, which one do you want me to copy?

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [February 14, 2022, 12:35pm UTC](https://forums.plex.tv/t/unclaimed-server-and-remote-access-issues/757640/4 "2022-02-14T12:35:42Z")

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