# Unexpected error during playback. Please visit our forums **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, plex-web\ **Created:** [February 26, 2024, 6:56pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538 "2024-02-26T18:56:35Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Adam\_Rood](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@Adam\_Rood](https://forums.plex.tv/u/Adam_Rood)\ **Post date:** [February 26, 2024, 6:56pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/1 "2024-02-26T18:56:35Z")
Server Version#: 1.40.0.7998 Player Version#: 4.124.1 Usually watch Plex (Windows server) via Chrome just fine. Within the last week I’ve noticed it randomly having issues stating “There was an unexpected error during playback. Please visit our forums if you continue to experience problems.” I’m at a complete loss, haven’t run into anything this inconsistent before. Help me forum-wan Kenobi. You’re my only hope. [Plex Media Server Logs\_2024-02-26\_12-44-35.zip](https://forums.plex.tv/uploads/short-url/2AdPx4uB4w19DWOnRAFBhntIrcX.zip) (5.6 MB) ---
**Author:** ![aboulenein\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/45deac/32.png) [@aboulenein\_gmail\_com](https://forums.plex.tv/u/aboulenein_gmail_com)\ **Post date:** [February 26, 2024, 7:29pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/2 "2024-02-26T19:29:28Z")
I’ve also been getting tons of “Unexpected error during playback” recently. Client is on a Macbook, server is on a Windows machine. Error pops up every few minutes, then I “resume”, and it goes on again for a few minutes before error pops up again. ---
**Author:** ![Ryuzaki\_2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ryuzaki_2/32/211321_2.png) [@Ryuzaki\_2](https://forums.plex.tv/u/Ryuzaki_2)\ **Post date:** [February 26, 2024, 8:21pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/3 "2024-02-26T20:21:19Z")
Might want to try this. Log out of your account from your clients, then logout your account of your server. Then log back in to the server first to force a re-authentication on your server and then log back in to your clients. I have gotten this type of error in the past usually after a recent server update. Give that a try, and post back. ---
**Author:** ![Adam\_Rood](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@Adam\_Rood](https://forums.plex.tv/u/Adam_Rood)\ **Post date:** [February 27, 2024, 1:12am UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/4 "2024-02-27T01:12:15Z")
This did not help unfortunately. I can’t even just leave something paused it’ll still have that timeout and close the video. ---
**Author:** ![Franks-Flix](https://avatars.discourse-cdn.com/v4/letter/f/258eb7/32.png) [@Franks-Flix](https://forums.plex.tv/u/Franks-Flix)\ **Post date:** [February 27, 2024, 3:58am UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/5 "2024-02-27T03:58:12Z")
You have to turn off all automatic scanning in settings\>library and it will solve it. I can’t believe this is an issue that has not been fixed yet but here we are. ---
**Author:** ![whoja2000\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@whoja2000\_yahoo\_com](https://forums.plex.tv/u/whoja2000_yahoo_com)\ **Post date:** [February 27, 2024, 4:12am UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/6 "2024-02-27T04:12:47Z")
I used to be able to play music from my server remotely using Chrome prior to the latest server update without incident. This issue has only started occurring after the update, and I’m curious why the automatic scanning function would cause this to happen. I’m giving @Franks-Flix’s suggestion a try to see it solves the issue. ---
**Author:** ![Adam\_Rood](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@Adam\_Rood](https://forums.plex.tv/u/Adam_Rood)\ **Post date:** [February 27, 2024, 4:58am UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/7 "2024-02-27T04:58:01Z")
I’m testing these settings one at a time to see if they improve the situation. It does make me wonder if this is somehow related to content ingestion? New things getting copied to the server somehow dragging down the disk with the source files and then that kills the stream? I’ve not had any users on my server report this issue so it feels really strange it would only affect me but… Either way. Will report back with how the setting changes go. ---
**Author:** ![GSmith](https://avatars.discourse-cdn.com/v4/letter/g/bbe5ce/32.png) [@GSmith](https://forums.plex.tv/u/GSmith)\ **Post date:** [February 27, 2024, 7:51am UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/8 "2024-02-27T07:51:39Z")
I’m also here for the same reason. logging out and back in did not help. I’m giving @Franks-Flix a try ---
**Author:** ![zaph7](https://avatars.discourse-cdn.com/v4/letter/z/b9e5f3/32.png) [@zaph7](https://forums.plex.tv/u/zaph7)\ **Post date:** [February 27, 2024, 4:00pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/9 "2024-02-27T16:00:26Z")
I don’t have automatic scanning on and I’ve been getting this error for a while now. ---
**Author:** ![nobody3400](https://avatars.discourse-cdn.com/v4/letter/n/4bbf92/32.png) [@nobody3400](https://forums.plex.tv/u/nobody3400)\ **Post date:** [February 27, 2024, 7:15pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/10 "2024-02-27T19:15:52Z")
After the upgrade I have the same error. That is, after turning on the plex application on (two windows clients), I get an error asking me to visit your forum ![image](https://global.discourse-cdn.com/plex/original/4X/6/f/b/6fb17b2c329be1808683c55a8cc6da84c9525279.png) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 27, 2024, 7:16pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback-please-visit-our-forums/870538/11 "2024-05-27T19:16:34Z")
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