# Unexpected error during playback **URL:** \ **Category:** Plex Players\ **Tags:** server-linux, smart-tv, samsung-tizen\ **Created:** [June 30, 2021, 7:34pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback/725745 "2021-06-30T19:34:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![DundukovEM](https://avatars.discourse-cdn.com/v4/letter/d/3ec8ea/32.png) [@DundukovEM](https://forums.plex.tv/u/DundukovEM)\ **Post date:** [June 30, 2021, 7:34pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback/725745/1 "2021-06-30T19:34:43Z")
Server Version#: 1.23.3.4707 Player Version#: 5.18.1, Samsung Smart TV 2019, Platform 5 I’m getting Plex playback error. There was an unexpected error during playback on Smart TV. Occurs after 20-30 minutes of any movie playing. My Plex server has Ethernet connection to a router. Smart TV is connected via Ethernet to Wireless Mesh router. This is part of the [PMS log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) when the error occurred: ```auto Jun 30, 2021 11:33:43.581 [0x7f3a01f42b38] DEBUG - player a0ebd87lm6rm2zdwma3isb9h was last refreshed 10 seconds ago Jun 30, 2021 11:33:43.581 [0x7f3a01f42b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 10 seconds ago Jun 30, 2021 11:33:46.747 [0x7f39ff6d8b38] DEBUG - Checking if time for scheduled update Jun 30, 2021 11:33:53.582 [0x7f3a0229eb38] DEBUG - player a0ebd87lm6rm2zdwma3isb9h was last refreshed 20 seconds ago Jun 30, 2021 11:33:53.582 [0x7f3a0229eb38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 20 seconds ago Jun 30, 2021 11:34:03.583 [0x7f3a02213b38] DEBUG - player a0ebd87lm6rm2zdwma3isb9h was last refreshed 30 seconds ago Jun 30, 2021 11:34:03.583 [0x7f3a02213b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 30 seconds ago Jun 30, 2021 11:34:13.584 [0x7f3a0229eb38] DEBUG - player a0ebd87lm6rm2zdwma3isb9h was last refreshed 40 seconds ago Jun 30, 2021 11:34:13.584 [0x7f3a0229eb38] DEBUG - player a0ebd87lm6rm2zdwma3isb9h was not refreshed for over 30 seconds, dropping it. Jun 30, 2021 11:34:13.584 [0x7f3a0229eb38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 40 seconds ago Jun 30, 2021 11:34:13.584 [0x7f3a0229eb38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was not refreshed for over 30 seconds, dropping it. Jun 30, 2021 11:35:19.552 [0x7f3a03809b38] DEBUG - WebSocket: client initiated close Jun 30, 2021 11:35:19.552 [0x7f3a03809b38] DEBUG - handleStreamRead code 1: stream truncated Jun 30, 2021 11:35:19.552 [0x7f3a03809b38] DEBUG - NotificationStream: Removing because of error ``` [Plex Media Server Logs\_2021-06-30\_11-37-19.zip](https://forums.plex.tv/uploads/short-url/nECMxg7C6B2c9GPim8hJiHorIJn.zip) (833.5 KB) ---
**Author:** ![sLumpy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slumpy/32/24979_2.png) [@sLumpy](https://forums.plex.tv/u/sLumpy)\ **Post date:** [June 30, 2021, 9:34pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback/725745/2 "2021-06-30T21:34:12Z")
Could you enable `Log to Server` in Settings → Advanced and reproduce the problem, then send me the logs? ---
**Author:** ![DundukovEM](https://avatars.discourse-cdn.com/v4/letter/d/3ec8ea/32.png) [@DundukovEM](https://forums.plex.tv/u/DundukovEM)\ **Post date:** [June 30, 2021, 10:01pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback/725745/3 "2021-06-30T22:01:22Z")
Thanks for your assistance. I turned On “Log to Server” on Smart TV and grabbed the new logs. The issue happened again at Jun 30, 2021 13:33 timestamp: ```auto Jun 30, 2021 13:33:44.089 [0x7f3a0202cb38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 10 seconds ago Jun 30, 2021 13:33:46.789 [0x7f3a01d91b38] DEBUG - Checking if time for scheduled update Jun 30, 2021 13:33:54.090 [0x7f39ff6d8b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 20 seconds ago Jun 30, 2021 13:34:04.091 [0x7f3a01dd7b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 30 seconds ago Jun 30, 2021 13:34:14.091 [0x7f3a01dd7b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 40 seconds ago Jun 30, 2021 13:34:14.092 [0x7f3a01dd7b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was not refreshed for over 30 seconds, dropping it. Jun 30, 2021 13:36:25.275 [0x7f3a01d91b38] DEBUG - [Transcode] Streaming Resource: Timing out session 0x7f3a04c2b1d8:rqrlcdo2ahedigomqdi0j801 Jun 30, 2021 13:36:25.275 [0x7f3a01d91b38] DEBUG - [Transcode] Streaming Resource: Terminated session 0x7f3a04c2b1d8:rqrlcdo2ahedigomqdi0j801 with reason Client stopped playback. Jun 30, 2021 13:36:25.275 [0x7f3a01d91b38] DEBUG - [Transcode] Streaming Resource: Removing session 0x7f3a04c2b1d8:rqrlcdo2ahedigomqdi0j801 Jun 30, 2021 13:36:50.122 [0x7f3a0202cb38] DEBUG - [Now] Removing idle session for device rqrlcdo2ahedigomqdi0j801_Video. ``` but now there is much more information from the Smart TV player in the log entries below. and it also repeated at Jun 30, 2021 13:43 timestamp. ```auto Jun 30, 2021 13:43:04.725 [0x7f3a03809b38] DEBUG - Failed to stream media, client probably disconnected after 418472 bytes: 104 - Connection reset by peer ...... Jun 30, 2021 13:43:05.082 [0x7f3a03809b38] DEBUG - Failed to stream media, client probably disconnected after 4401920 bytes: 104 - Connection reset by peer ...... Jun 30, 2021 13:55:10.016 [0x7f3a0382cb38] DEBUG - Failed to stream media, client probably disconnected after 603630656 bytes: 32 - Broken pipe ``` [Plex Media Server Logs\_2021-06-30\_14-40-51.zip](https://forums.plex.tv/uploads/short-url/1itD3Ps2gUAn7XdHPQyzr7NK4Lr.zip) (916.6 KB) ---
**Author:** ![chichivica](https://avatars.discourse-cdn.com/v4/letter/c/85f322/32.png) [@chichivica](https://forums.plex.tv/u/chichivica)\ **Post date:** [August 8, 2021, 8:38pm UTC](https://forums.plex.tv/t/unexpected-error-during-playback/725745/4 "2021-08-08T20:38:13Z")
same here, guys.[Plex Media Server Logs\_2021-08-08\_23-36-23.zip](https://forums.plex.tv/uploads/short-url/xKMsG9QnFTdMvcSzQVseMyqWhLc.zip) (2.2 MB) Unexpected error during playback. Please have a look at the logs attached. cheers. ---
**Author:** ![DundukovEM](https://avatars.discourse-cdn.com/v4/letter/d/3ec8ea/32.png) [@DundukovEM](https://forums.plex.tv/u/DundukovEM)\ **Post date:** [August 10, 2021, 4:58am UTC](https://forums.plex.tv/t/unexpected-error-during-playback/725745/5 "2021-08-10T04:58:21Z")
So, I solved my problem by placing the Plex server and NAS on the same network router. Before that, they were connected via a mesh Wi-Fi system. And I guess even short network issues were causing these errors. Since moving the devices to the same router (5 weeks ago) and connecting them over Ethernet, I haven’t noticed this unexpected error during playback. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 8, 2021, 4:58am UTC](https://forums.plex.tv/t/unexpected-error-during-playback/725745/6 "2021-11-08T04:58:48Z")
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