# Unexpected playback error **URL:** \ **Category:** Plex Players\ **Tags:** lg-webos\ **Created:** [November 22, 2024, 9:43am UTC](https://forums.plex.tv/t/unexpected-playback-error/896240 "2024-11-22T09:43:55Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![johnstonmcshaftsbury](https://avatars.discourse-cdn.com/v4/letter/j/8dc957/32.png) [@johnstonmcshaftsbury](https://forums.plex.tv/u/johnstonmcshaftsbury)\ **Post date:** [November 22, 2024, 9:43am UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/1 "2024-11-22T09:43:55Z")
Server Version#: latest as of 22/11/2024 Player Version#:5.89.1 I own an LG C3 and am currently randomly getting an error when playing video. Randomly, playback freezes, the loading icon in the middle of the screen appears, it gets stuck for a while and I receive “An unexpected playback error occurred.” ![P_20241122_203657](https://global.discourse-cdn.com/plex/original/4X/9/0/b/90b489f1912083042c8d6969472af5d44c114b84.jpeg) All software is up to date, I have tested the same files on another tv running a firecube and the files play fine. It seems to be isolated to the LG C3 and just randomly started occur. Please any help would be greatly appreciated. Thanks ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 2, 2024, 5:06pm UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/2 "2024-12-02T17:06:08Z")
Can you enable logging to server in the app on your TV then after it happens get the [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![johnstonmcshaftsbury](https://avatars.discourse-cdn.com/v4/letter/j/8dc957/32.png) [@johnstonmcshaftsbury](https://forums.plex.tv/u/johnstonmcshaftsbury)\ **Post date:** [December 10, 2024, 3:15am UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/3 "2024-12-10T03:15:20Z")
Hello there, I have just completed your request and attached the file. [Plex Media Server Logs\_2024-12-10\_14-11-30.zip](https://forums.plex.tv/uploads/short-url/eTsgvwHZs59B0wjkCvpr6ubV92j.zip) (4.2 MB) ---
**Author:** ![Tiger770\_hotmail.com](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@Tiger770\_hotmail.com](https://forums.plex.tv/u/Tiger770_hotmail.com)\ **Post date:** [December 18, 2024, 1:09pm UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/4 "2024-12-18T13:09:24Z")
Any update on this? I am experiencing the exact same behaviour. Plex on my LG tv has basically become useless due to this issue. ---
**Author:** ![johnstonmcshaftsbury](https://avatars.discourse-cdn.com/v4/letter/j/8dc957/32.png) [@johnstonmcshaftsbury](https://forums.plex.tv/u/johnstonmcshaftsbury)\ **Post date:** [December 18, 2024, 2:30pm UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/5 "2024-12-18T14:30:06Z")
Well yeah it is useless. Plex asked me upload logs which I’ve done, I’m still waiting for a reply. ---
**Author:** ![gladtomeetyou](https://avatars.discourse-cdn.com/v4/letter/g/3be4f8/32.png) [@gladtomeetyou](https://forums.plex.tv/u/gladtomeetyou)\ **Post date:** [February 23, 2025, 1:46am UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/6 "2025-02-23T01:46:53Z")
I’m having a similar error with my LG TV Plex app. Some times it works, some times it just spins for a bit and then says “Playback Error: An unexpected playback problem occurred” while the same thing plays fine on a web app on my laptop. If additional logs would actually help move this forward, I’ll provide them when it happens. But given that all the threads about this issue just die after 90 days I’m guessing they won’t. I still want to add my voice to the crowd here. ---
**Author:** ![johnstonmcshaftsbury](https://avatars.discourse-cdn.com/v4/letter/j/8dc957/32.png) [@johnstonmcshaftsbury](https://forums.plex.tv/u/johnstonmcshaftsbury)\ **Post date:** [February 23, 2025, 2:27am UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/7 "2025-02-23T02:27:42Z")
I originally posted in November, I still haven’t received a satisfactory response. I did what was asked of me and provided logs, I still haven’t heard anything. Apparently Plex are fine with selling a product that doesn’t work, they also refused my request for a refund. They simply don’t care in a nutshell. I have since migrated to Jellyfin (it’s incredible, plus the plugins available!) fantastic UI and everything just works! ---
**Author:** ![ElimGarak](https://avatars.discourse-cdn.com/v4/letter/e/a183cd/32.png) [@ElimGarak](https://forums.plex.tv/u/ElimGarak)\ **Post date:** [February 24, 2025, 3:05pm UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/8 "2025-02-24T15:05:49Z")
It is the same issues I have posted here: > [@Plex not working anymore with latest LG WebOS](https://forums.plex.tv/t/plex-not-working-anymore-with-latest-lg-webos/905236): > > Hello! Today I have updated my LG TV to the latest WebOs version. After that, Plex is not playing any video anymore. Even the ones that ran smoothly until yesterday. Also, the same videos play on my PS5 client. If I try, I get the “orange wheel” and after a while the message “Playback error”. Thank you and have a great evening. Still waiting, though. ---
**Author:** ![ElimGarak](https://avatars.discourse-cdn.com/v4/letter/e/a183cd/32.png) [@ElimGarak](https://forums.plex.tv/u/ElimGarak)\ **Post date:** [February 26, 2025, 9:14am UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/9 "2025-02-26T09:14:57Z")
I still have to try extensively, but it looks like the latest PMS update for DSM 7.2 fixed the issue. ---
**Author:** ![gladtomeetyou](https://avatars.discourse-cdn.com/v4/letter/g/3be4f8/32.png) [@gladtomeetyou](https://forums.plex.tv/u/gladtomeetyou)\ **Post date:** [April 4, 2025, 1:03am UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/10 "2025-04-04T01:03:49Z")
Pardon my ignorance but what is DSM? ---
**Author:** ![ElimGarak](https://avatars.discourse-cdn.com/v4/letter/e/a183cd/32.png) [@ElimGarak](https://forums.plex.tv/u/ElimGarak)\ **Post date:** [April 4, 2025, 7:26am UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/11 "2025-04-04T07:26:30Z")
The operating system on Synology NAS devices. ---
**Author:** ![johnstonmcshaftsbury](https://avatars.discourse-cdn.com/v4/letter/j/8dc957/32.png) [@johnstonmcshaftsbury](https://forums.plex.tv/u/johnstonmcshaftsbury)\ **Post date:** [April 4, 2025, 8:08am UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/12 "2025-04-04T08:08:24Z")
Six months and not so much as an update as to what’s happening. Disappointing. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 3, 2025, 8:08am UTC](https://forums.plex.tv/t/unexpected-playback-error/896240/13 "2025-07-03T08:08:57Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.