# Uninstall issues **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [April 21, 2020, 6:24pm UTC](https://forums.plex.tv/t/uninstall-issues/578468 "2020-04-21T18:24:05Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Kenkara](https://avatars.discourse-cdn.com/v4/letter/k/e68b1a/32.png) [@Kenkara](https://forums.plex.tv/u/Kenkara)\ **Post date:** [April 21, 2020, 6:24pm UTC](https://forums.plex.tv/t/uninstall-issues/578468/1 "2020-04-21T18:24:05Z")
So I’m using windows 10 and I can’t get the server to update, uninstall or otherwise change. It won’t even let me delete the actual file in the windows programs x86 sub-folder. I have tried to use the “fix-it program but it just keeps spinning its wheels. Does anyone know how to fix it? Server Version#:1.18.3.2156 Player Version#: 1.8.2 Log: [4ABC:230C][2020-04-21T13:59:20]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18362: Service Pack 0), path: C:\ProgramData\Package Cache{31f2ca4b-f84d-4930-bc76-30d3ddb40bbc}\pms.exe [4ABC:230C][2020-04-21T13:59:20]i000: Initializing string variable ‘OEM’ to value ‘’ [4ABC:230C][2020-04-21T13:59:20]i000: Initializing string variable ‘NOLAUNCH’ to value ‘’ [4ABC:230C][2020-04-21T13:59:20]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Plex\Plex Media Server’ [4ABC:230C][2020-04-21T13:59:20]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\Plex Media Server.exe’ [4ABC:230C][2020-04-21T13:59:20]i009: Command Line: '”-burn.clean.room=C:\ProgramData\Package Cache{31f2ca4b-f84d-4930-bc76-30d3ddb40bbc}\pms.exe" -burn.filehandle.attached=584 -burn.filehandle.self=596 /uninstall’ [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\kingj\AppData\Local\Temp\Plex Media Server\_20200421135921.log’ [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex, Inc.’ [4ABC:4904][2020-04-21T13:59:21]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033 [4ABC:4904][2020-04-21T13:59:21]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.18.3.2156’ [4ABC:230C][2020-04-21T13:59:21]i100: Detect begin, 16 packages [4ABC:230C][2020-04-21T13:59:21]i000: Registry value not found. Key = ‘Software\Plex, Inc.\Plex Media Server’, Value = ‘InstallFolder’ [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘NOT PreviousInstallFolder’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘PreviousInstallFolder’ to value ‘C:\Program Files (x86)\Plex\Plex Media Server’ [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘PreviousInstallFolder’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘InstallFolder’ to value ‘C:\Program Files (x86)\Plex\Plex Media Server’ [4ABC:230C][2020-04-21T13:59:21]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1 [4ABC:230C][2020-04-21T13:59:21]i000: Setting numeric variable ‘Found\_ucrtbase\_dll’ to value 1 [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘NOT Found\_ucrtbase\_dll’ evaluates to false. [4ABC:230C][2020-04-21T13:59:21]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package\_for\_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14’ [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘WinRegReleaseID’ to value ‘1903’ [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘18362’ [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’ [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘WinRegEditionID’ to value ‘Core’ [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 10 Home’ [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’ [4ABC:230C][2020-04-21T13:59:21]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package\_for\_KB2919355~31bf3856ad364e35~x86~~6.3.1.14’ [4ABC:230C][2020-04-21T13:59:21]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘18362’ [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin7x86, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin7x64, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin8x86, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin8x64, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin81x86, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin81x64, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin10x86, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin10x64, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin10x861607, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: MediaPackWin10x641607, state: Present, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: pmsshutdown, state: Absent, cached: Complete [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: vcredist\_repair, state: Absent, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: vcredist, state: Absent, cached: None [4ABC:230C][2020-04-21T13:59:21]i101: Detected package: pms, state: Present, cached: Complete [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘VersionNT \>= v6.1’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel \< 1)))’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355\_x86 \<\> 112 AND KB2919355\_amd64 \<\> 112))’ evaluates to true. [4ABC:230C][2020-04-21T13:59:21]i199: Detect complete, result: 0x0 [4ABC:230C][2020-04-21T13:59:23]i200: Plan begin, 16 packages, action: Uninstall [4ABC:230C][2020-04-21T13:59:23]i000: Setting string variable ‘WixBundleRollbackLog\_pms’ to value ‘C:\Users\kingj\AppData\Local\Temp\Plex Media Server\_20200421135921\_000\_pms\_rollback.log’ [4ABC:230C][2020-04-21T13:59:23]i000: Setting string variable ‘WixBundleLog\_pms’ to value ‘C:\Users\kingj\AppData\Local\Temp\Plex Media Server\_20200421135921\_000\_pms.log’ [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: vcredist [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: vcredist\_repair [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641607 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861607 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64 [4ABC:230C][2020-04-21T13:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86 [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: pms, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: vcredist, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: vcredist\_repair, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: pmsshutdown, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Unregister [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin10x641607, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin10x861607, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin10x64, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin10x86, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin81x64, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin81x86, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin8x64, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin8x86, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin7x64, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i201: Planned package: MediaPackWin7x86, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4ABC:230C][2020-04-21T13:59:23]i299: Plan complete, result: 0x0 [4ABC:230C][2020-04-21T13:59:23]i300: Apply begin [4ABC:230C][2020-04-21T13:59:23]i010: Launching elevated engine process. [4ABC:230C][2020-04-21T13:59:24]i011: Launched elevated engine process. [4ABC:230C][2020-04-21T13:59:24]i012: Connected to elevated engine. [5770:554C][2020-04-21T13:59:24]i358: Pausing automatic updates. [5770:554C][2020-04-21T13:59:24]i359: Paused automatic updates. [5770:554C][2020-04-21T13:59:24]i360: Creating a system restore point. [5770:554C][2020-04-21T13:59:40]i361: Created a system restore point. [5770:554C][2020-04-21T13:59:40]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{31f2ca4b-f84d-4930-bc76-30d3ddb40bbc}, resume: Active, restart initiated: No, disable resume: No [5770:554C][2020-04-21T13:59:40]i326: Removed dependency: {31f2ca4b-f84d-4930-bc76-30d3ddb40bbc} on package provider: {8CC5692D-EC4C-49F9-82ED-92065D829FBB}, package pms [5770:554C][2020-04-21T13:59:40]i329: Removed package dependency provider: {8CC5692D-EC4C-49F9-82ED-92065D829FBB}, package: pms [5770:554C][2020-04-21T13:59:40]i301: Applying execute package: pms, action: Uninstall, path: (null), arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” OEM="" NOLAUNCH="" INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server” WINDOWSTYPE=“Client”’ [5770:554C][2020-04-21T13:59:40]e000: Error 0x80070654: Failed to uninstall MSI package. [5770:554C][2020-04-21T13:59:40]e000: Error 0x80070654: Failed to execute MSI package. [4ABC:230C][2020-04-21T13:59:40]e000: Error 0x80070654: Failed to configure per-machine MSI package. [4ABC:230C][2020-04-21T13:59:40]i319: Applied execute package: pms, result: 0x80070654, restart: None [4ABC:230C][2020-04-21T13:59:40]e000: Error 0x80070654: Failed to execute MSI package. [5770:554C][2020-04-21T13:59:40]i318: Skipped rollback of package: pms, action: Install, already: Present [4ABC:230C][2020-04-21T13:59:40]i319: Applied rollback package: pms, result: 0x0, restart: None [5770:554C][2020-04-21T13:59:40]i323: Registering package dependency provider: {8CC5692D-EC4C-49F9-82ED-92065D829FBB}, version: 1.18.2156, package: pms [5770:554C][2020-04-21T13:59:40]i325: Registering dependency: {31f2ca4b-f84d-4930-bc76-30d3ddb40bbc} on package provider: {8CC5692D-EC4C-49F9-82ED-92065D829FBB}, package: pms [5770:554C][2020-04-21T13:59:40]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{31f2ca4b-f84d-4930-bc76-30d3ddb40bbc}, resume: ARP, restart: None, disable resume: No [5770:554C][2020-04-21T13:59:40]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{31f2ca4b-f84d-4930-bc76-30d3ddb40bbc}, resume: ARP, restart initiated: No, disable resume: No [4ABC:230C][2020-04-21T13:59:40]i399: Apply complete, result: 0x80070654, restart: None, ba requested restart: No ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 20, 2020, 6:24pm UTC](https://forums.plex.tv/t/uninstall-issues/578468/2 "2020-07-20T18:24:09Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.