# "Unknown IP" in Remote Access Settings

**URL:** <https://forums.plex.tv/t/unknown-ip-in-remote-access-settings/752867>\
**Category:** Remote Access\
**Tags:** server-synology\
**Created:** [October 24, 2021, 10:29pm UTC](https://forums.plex.tv/t/unknown-ip-in-remote-access-settings/752867 "2021-10-24T22:29:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Aspireen](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@Aspireen](https://forums.plex.tv/u/Aspireen)\
**Post date:** [October 24, 2021, 10:29pm UTC](https://forums.plex.tv/t/unknown-ip-in-remote-access-settings/752867/1 "2021-10-24T22:29:18Z")

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Server Version#: 1.24.4.5081 (Synology NAS)

I set some network settings…

- Custom certificate location
- Custom certificate encryption key
- Custom certificate domain
- Custom server access URLs

… and since then the remote acces settings show _“Unknown IP”_ and a red X, but still _“Fully accessible outside your network”_. Is this normal when these network settings are set?

 ![plex remote access unknown ip](https://global.discourse-cdn.com/plex/original/4X/9/5/7/95768c334917afc8a57afa83c74b7bc849febb76.jpeg)

I already restarted the server, installed the latest update, but no change.

The remote access still works. I can access the server from remote and even the new network settings seem to work. But the _“Unknown IP”_ and the red X are weird. I just want to make sure that everything is ok.

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**Author:** ![Aspireen](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@Aspireen](https://forums.plex.tv/u/Aspireen)\
**Post date:** [October 25, 2021, 12:16am UTC](https://forums.plex.tv/t/unknown-ip-in-remote-access-settings/752867/2 "2021-10-25T00:16:32Z")

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Now it shows the IP again. Strange.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 23, 2022, 12:16am UTC](https://forums.plex.tv/t/unknown-ip-in-remote-access-settings/752867/3 "2022-01-23T00:16:34Z")

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