# Update removed Remote access

**URL:** <https://forums.plex.tv/t/update-removed-remote-access/944842>\
**Category:** Remote Access\
**Tags:** server-mac\
**Created:** [October 20, 2026, 7:03pm UTC](https://forums.plex.tv/t/update-removed-remote-access/944842 "2026-10-20T19:03:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![noname351](https://avatars.discourse-cdn.com/v4/letter/n/c57346/32.png) [@noname351](https://forums.plex.tv/u/noname351)\
**Post date:** [October 20, 2026, 7:03pm UTC](https://forums.plex.tv/t/update-removed-remote-access/944842/1 "2026-10-20T19:03:54Z")

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Server Version#: IMac IOS  
Player Version#:Version 4.162.1  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\> Once again Plex takes over…i downloaded the update and now can NOT get the remote access to stay green although my buddy has access to my Media BUT it seems to be downsizing his files from 1080 to 720 examples attached

 ![IMG_1478](https://global.discourse-cdn.com/plex/original/4X/7/b/8/7b8e0f9c037e34cd1eeb0e94c793915bd07f463d.jpeg)

 ![IMG_0540](https://global.discourse-cdn.com/plex/original/4X/2/a/e/2ae65c102bfcf044373324347d8e48a401498644.jpeg)

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 20, 2026, 7:36pm UTC](https://forums.plex.tv/t/update-removed-remote-access/944842/2 "2026-10-20T19:36:19Z")

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The connection is listed as Indirect (see 1st screenshot).  
You seem to have some trouble with your remote access setup, causing the connection to be routed through a [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) server. Those indirect connections are limited to 1 Mbps (2 Mbps for Plex Pass users).

Did you already have a look at the related troubleshooting support article?  
[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

# 

There’s also a guide with some more details on how to troubleshoot remote access issues:  
[https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517/1](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517/1)

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**Author:** ![noname351](https://avatars.discourse-cdn.com/v4/letter/n/c57346/32.png) [@noname351](https://forums.plex.tv/u/noname351)\
**Post date:** [October 20, 2026, 7:42pm UTC](https://forums.plex.tv/t/update-removed-remote-access/944842/3 "2026-10-20T19:42:54Z")

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Thanx for responding. Yes I’m using the relay (no way around that) but why after the update is my server showing no remote access when my buddy has complete access? Up til the update, my remote access showed enabled green all day and night.

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 20, 2026, 8:30pm UTC](https://forums.plex.tv/t/update-removed-remote-access/944842/4 "2026-10-20T20:30:18Z")

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What you describe is perfectly in line with what to expect with an indirect / relayed connection.

- Your remote access setup isn’t working and marked accordingly
- Your server is accessible through the relay — your friend is able to navigate your libraries and stream media…
- Remote streams are limited to the relay bandwidth, hence quality is reduced to fit that bottleneck

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<div class="post-metadata">

**Author:** ![noname351](https://avatars.discourse-cdn.com/v4/letter/n/c57346/32.png) [@noname351](https://forums.plex.tv/u/noname351)\
**Post date:** [October 20, 2026, 10:10pm UTC](https://forums.plex.tv/t/update-removed-remote-access/944842/5 "2026-10-20T22:10:23Z")

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Thanx again dude