# Updated server and metadata now server can't be found
**URL:** https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [July 8, 2024, 4:45am UTC](https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992 "2024-07-08T04:45:29Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@vande39](https://forums.plex.tv/u/vande39)
#### Post date: [July 8, 2024, 4:45am UTC](https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992/1 "2024-07-08T04:45:29Z")
I updated the server yesterday as prompted by Plex. Also updated the Metadata thingo as prompted.
Now when I turn the copy on it says that the following files are not found:
icuin69.dll
opencv\_core455.dll
opencv-imgproc455.dll
icuuc69.dll
I’m looking for a way to update the server again but I can’t do it. I try to download a new version but it says I already have it installed.
I’m stuck. I have been using Plex fine for over 7 years but I’m stumped. Any help for would be greatly appreciated
---
### Author:  [@vande39](https://forums.plex.tv/u/vande39)
#### Post date: [July 8, 2024, 4:46am UTC](https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992/2 "2024-07-08T04:46:43Z")
Apologies. That should read : “When I turn the computer on”
---
### Author:  [@SERVIDOR\_1](https://forums.plex.tv/u/SERVIDOR_1)
#### Post date: [July 18, 2024, 10:12pm UTC](https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992/3 "2024-07-18T22:12:43Z")
I have the same issue. This is what I have discovered:
Apparently, this is happening to a few people only because I cannot find any information online that can help resolve the issue. Starting with 1.40.3.xxxx Plex Server is now a 64-bit application and has this problem. I waited for them to release 1.40.4.xxxx but still I get the same errors as you. Initially, it runs fine, but then it stops working and throws that same error message about opencv\_core455.dll not found.
My solution has been to downgrade to 1.40.2.xxxx which is the last 32-bit version and that version is stable. You will have to uninstall and reinstall a 32-bit version to fix your issues and prevent any updates.
Hopefully Plex will release an updated 64-bit version that corrects this problem for some users like us. In the meantime, all you can do is downgrade and make sure not to upgrade until a version is released that fixes the issue.
---
### Author:  [@vande39](https://forums.plex.tv/u/vande39)
#### Post date: [July 19, 2024, 3:39am UTC](https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992/4 "2024-07-19T03:39:09Z")
Thanks for that solution. How do I get version 1.40.2.xxxx? Is there a library somewhere? The only copy I have is the original one I downloaded 1.14 🙂
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 19, 2024, 4:37pm UTC](https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992/6 "2024-07-19T16:37:36Z")
Older versions of Plex server can usually be found in the [Plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/), in the subfolder `Updates`.
After downgrading, I urge you to perform a thorough database rebuild/repair.
You can use the .ps1 or .bat file from this project: [PlexDBRepair/Windows at master · ChuckPa/PlexDBRepair · GitHub](https://github.com/ChuckPa/PlexDBRepair/tree/master/Windows)
After the successful database repair, you can try am manual update of your server:
1. Stop/quit/end Plex Server with the tray icon
2. deinstall Plex Server with the regular ‘Apps’ control panel of Windows
(do **not** use 3rd party ‘Uninstaller’ software like Revo etc.
do **not** use “Registry Cleaner/optimizer” software like CCleaner et al)
3. for safety, reboot Windows
4. download the installation exe of the newest 64bit version and install it
If you are running Plex server as a Windows system service, you also need to upgrade the service wrapper to the latest version. (if you don’t know what that is, you are likely _not_ running Plex as a service)
---
### Author:  [@nboltz](https://forums.plex.tv/u/nboltz)
#### Post date: [July 22, 2024, 3:15pm UTC](https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992/7 "2024-07-22T15:15:32Z")
I am having the same problem! I can reinstall Plex and then it will run one time. If I close Plex and try to restart, I get the message that one or more of those DLLs cannot be found. I did locate them in C:\Program Files\Plex\Plex Media Server, so apparently Plex is still trying to run from the C:\Program Files(x86) folder. Any insight into solving this problem would be appreciated!
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 22, 2024, 3:16pm UTC](https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992/8 "2024-07-22T15:16:36Z")
See my post just above.
---
### Author:  [@vande39](https://forums.plex.tv/u/vande39)
#### Post date: [August 6, 2024, 7:17am UTC](https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992/9 "2024-08-06T07:17:43Z")
Thanks I finally got around to implementing your solution and it worked … so far 🙂
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [November 4, 2024, 7:18am UTC](https://forums.plex.tv/t/updated-server-and-metadata-now-server-cant-be-found/881992/10 "2024-11-04T07:18:27Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.