Upgrade to Plex Pass Pro?

General Discussions
1

Hi,

First, good on the company for adding some form of tech support. I was wondering when they would implement that.

I realize at the time of this post the Plex Pass Pro program is still in its early stages, but I’m not sure what they mean when they say “Hands-on support from an expert installer” is a perk of the Plex Pass Pro. Does that mean computer support? What does it mean?

Now, I upgraded to a Plex Pass a few months ago (lifetime). Recently, I saw an article on Plex Pass Pro and the reason I think I might want it as of now is the technical support. If I understand this correctly, the user with the Plex Pass Pro will have hands-on support, presumably with someone who is an expert on Plex. I was hoping to see if I can upgrade for that reason. However, I don’t see an upgrade button and I can’t justify spending a total of $450 on Plex when the extra $300 is only for tech support. The Lifetime Plex Pass is useless to me if I already have it and installation is not applicable to my situation because I have it set up already.

I was wondering if either there was an upgrade option I am missing or if I am eligible, as a Plex Pass subscriber, for tech support already, or if it will be added to my existing subscription or something?

2

The Plex Pass Pro-program isn’t, afaik, intended for end-users like you and me - it is a program for home entertainment professionals (companies). They (the companies) now have a way of distributing Plex to their customers. So you will not be able to signup for this, I’m afraid.

edit:
https://www.plex.tv/plex-pass-pro/installer/

The Plex Pro Installer program includes the newly created Plex Pass Pro. Plex Pass Pro is a lifetime Plex Pass license that includes installation and support offered by you, our installer partner.

Authorized Plex Installers will be supported by a dedicated Plex team in the Plex Pro Installer forums.

3

Thank you, Peter, for your quick reply.

So there is no tech support in the form I was thinking of, such as phone support or irc chat that end-users are missing out on?

4

No, there is not.