# urlopen error timed out

**URL:** <https://forums.plex.tv/t/urlopen-error-timed-out/28945>\
**Category:** Dev/API Corner\
**Tags:** other-dev\
**Created:** [February 13, 2013, 7:16am UTC](https://forums.plex.tv/t/urlopen-error-timed-out/28945 "2013-02-13T07:16:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pierrejean75](https://avatars.discourse-cdn.com/v4/letter/p/858c86/32.png) [@pierrejean75](https://forums.plex.tv/u/pierrejean75)\
**Post date:** [February 13, 2013, 7:16am UTC](https://forums.plex.tv/t/urlopen-error-timed-out/28945/1 "2013-02-13T07:16:26Z")

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on SYNOLOGY with ARM, XBMC .nfo still not work even with the last version of Plex ( 9.7.12 )  
  
  
  
Here part of my LOG when using the XBMC .nfo Agent  
  
  
  
2013-02-12 20:31:40,400 (43545490) : INFO ( **init** :15) - Searching  
  
2013-02-12 20:31:40,437 (43545490) : DEBUG (networking:172) - Requesting ‘[http://localhost:32400/library/metadata/6398](http://localhost:32400/library/metadata/6398)’  
  
2013-02-12 20:32:00,469 (43545490) : CRITICAL (agentkit:931) - Exception in the search function of agent named ‘XBMCnfoImporter’, called with keyword arguments {‘openSubtitlesHash’: ‘84bd66f9bda7d756’, ‘name’: ‘10 Jours en Or’, ‘filename’: ‘%2Fvolume1%2Fvideo%2FFilmsTest%2F10%20Jours%20en%20Or%2F10%20Jours%20en%20Or%2Eavi’, ‘plexHash’: ‘f1b29f4354cf7649bc53f4ec8e4ac88c8bfd1763’, ‘duration’: ‘5785920’, ‘id’: ‘6398’} (most recent call last):  
  
File “/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py”, line 923, in \_search  
  
agent.search(results, media, lang)  
  
File “/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins/XBMCnfoImporter.bundle/Contents/Code/ **init**.py”, line 19, in search  
  
xml = XML.ElementFromURL(pageUrl)  
  
[…]  
  
URLError:   
  
  
  
  
  
Do you have one idea why I have this critical error and how I can resolve it ?  
  
  
  
When I try to load it manually it work fine and I have the folowing informations  
  
  
  
  
  
  
  
Thank’s a lot for your help

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**Author:** ![gboudreau](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gboudreau/32/507_2.png) [@gboudreau](https://forums.plex.tv/u/gboudreau)\
**Post date:** [February 27, 2013, 4:45pm UTC](https://forums.plex.tv/t/urlopen-error-timed-out/28945/2 "2013-02-27T16:45:45Z")

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Try to re-download the agent(s).

@sander1 sent a patch on Github to skip the part where we used the metadata URL to load the filename.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 20, 2019, 10:53pm UTC](https://forums.plex.tv/t/urlopen-error-timed-out/28945/3 "2019-12-20T22:53:50Z")

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