# User could not be authenticated error

**URL:** <https://forums.plex.tv/t/user-could-not-be-authenticated-error/867845>\
**Category:** General Discussions\
**Created:** [January 31, 2024, 12:24pm UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-error/867845 "2024-01-31T12:24:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![yong491](https://avatars.discourse-cdn.com/v4/letter/y/f0a364/32.png) [@yong491](https://forums.plex.tv/u/yong491)\
**Post date:** [January 31, 2024, 12:24pm UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-error/867845/1 "2024-01-31T12:24:00Z")

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I don’t have any issues logging in on my windows or android phone.  
However, when I try to log in on an android tv, i get “User could not be authenticated” error when typing in 4 letter codes shown on my TV.

My username is yong491

Please help.

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**Author:** ![ywh0](https://avatars.discourse-cdn.com/v4/letter/y/6bbea6/32.png) [@ywh0](https://forums.plex.tv/u/ywh0)\
**Post date:** [April 13, 2024, 4:54am UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-error/867845/2 "2024-04-13T04:54:40Z")

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> [@yong491](#):
>
> My username is yong491

any help. i get same issues

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**Author:** ![yong491](https://avatars.discourse-cdn.com/v4/letter/y/f0a364/32.png) [@yong491](https://forums.plex.tv/u/yong491)\
**Post date:** [April 15, 2024, 12:50am UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-error/867845/3 "2024-04-15T00:50:52Z")

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I had to reset my password.  
There seem to be several ways to go about it.  
I had to try couple of different methods before I was able to log in on my android device.  
Now, I am using plex normally.

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**Author:** ![ywh0](https://avatars.discourse-cdn.com/v4/letter/y/6bbea6/32.png) [@ywh0](https://forums.plex.tv/u/ywh0)\
**Post date:** [May 3, 2024, 7:14am UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-error/867845/4 "2024-05-03T07:14:55Z")

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> [@yong491](#):
>
> I had to try couple of different methods before I was able to log in on my android device.

can you speak chinese? add my vx ilovexixi

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 1, 2024, 7:15am UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-error/867845/5 "2024-08-01T07:15:07Z")

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