# “User could not be authenticated” - Plex mobile app
**URL:** https://forums.plex.tv/t/user-could-not-be-authenticated-plex-mobile-app/761358
**Category:** Remote Access
**Tags:** server-synology, ios-legacy
**Created:** [November 30, 2021, 10:19pm UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-plex-mobile-app/761358 "2021-11-30T22:19:07Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@engrdan](https://forums.plex.tv/u/engrdan)
#### Post date: [November 30, 2021, 10:19pm UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-plex-mobile-app/761358/1 "2021-11-30T22:19:08Z")
Server Version#: 4.70.0
Player Version#: 1.24.5.5173
It appears I am having the same issue as the [OP in this form](https://forums.plex.tv/t/im-getting-a-message-when-signing-on-that-says-user-could-not-be-authenticated-how-to-proceed/155711) and have set a temporary lock on my mobile app account by failing to sign in a few times. Please unlock my account so I can log back in now that I have the correct credentials. Thank you.
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [November 30, 2021, 10:46pm UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-plex-mobile-app/761358/2 "2021-11-30T22:46:31Z")
Locks due to too many failed login attempts will clear themselves after 1 hours. Just wait another 33 minutes.
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### Author:  [@engrdan](https://forums.plex.tv/u/engrdan)
#### Post date: [November 30, 2021, 11:23pm UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-plex-mobile-app/761358/3 "2021-11-30T23:23:30Z")
I’ve waited a full day and just got the same message using the EXACT credentials as I used to log in on google chrome 2 seconds ago. And no caps lock was not on, and yes I triple checked the credentials were correct.
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [December 1, 2021, 12:28am UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-plex-mobile-app/761358/4 "2021-12-01T00:28:58Z")
Are you typing in the email and password yourself? If you use the auto-fill or some other method to enter this info, those methods can sometimes add an extra or hidden space that you may not see.
I had our team check your account and it shows successful logins recently.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 1, 2022, 12:29am UTC](https://forums.plex.tv/t/user-could-not-be-authenticated-plex-mobile-app/761358/5 "2022-03-01T00:29:33Z")
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