# Username - Cannot Locate Email

**URL:** <https://forums.plex.tv/t/username-cannot-locate-email/841003>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [May 13, 2023, 6:38pm UTC](https://forums.plex.tv/t/username-cannot-locate-email/841003 "2023-05-13T18:38:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![isalas3](https://avatars.discourse-cdn.com/v4/letter/i/779978/32.png) [@isalas3](https://forums.plex.tv/u/isalas3)\
**Post date:** [May 13, 2023, 6:38pm UTC](https://forums.plex.tv/t/username-cannot-locate-email/841003/1 "2023-05-13T18:38:03Z")

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I have an old Plex username that I would still like to use, however, I am unable to login with it. When I try and reset my password, I am not receiving an email at any known email addresses that I have used in the past.

I do not know how else to locate the email address that I used with this username. When I try and change my username in an account that I have created with a KNOWN email address…I am not allowed it as it says that THAT username is already taken.

Please assist.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 13, 2023, 7:53pm UTC](https://forums.plex.tv/t/username-cannot-locate-email/841003/2 "2023-05-13T19:53:58Z")

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Did you have a Plex Pass on that old account?  
If yes, you could ask over here: [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

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**Author:** ![isalas3](https://avatars.discourse-cdn.com/v4/letter/i/779978/32.png) [@isalas3](https://forums.plex.tv/u/isalas3)\
**Post date:** [May 13, 2023, 8:09pm UTC](https://forums.plex.tv/t/username-cannot-locate-email/841003/3 "2023-05-13T20:09:48Z")

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Unfortunately, not. I purchased Plex Pass and added it to my current account because I preferred the email address to be linked with it officially.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 11, 2023, 8:09pm UTC](https://forums.plex.tv/t/username-cannot-locate-email/841003/4 "2023-08-11T20:09:50Z")

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