# Username Icon Query/Problem **URL:** \ **Category:** General Discussions\ **Created:** [June 20, 2015, 10:24am UTC](https://forums.plex.tv/t/username-icon-query-problem/106648 "2015-06-20T10:24:44Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\ **Post date:** [June 20, 2015, 10:24am UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/1 "2015-06-20T10:24:44Z")
I recently wanted to change the icon I use for my Plex username in both web and mobile and once I did it, noticed that only parts of the web and mobile user the gravatar image and the other parts use the plex (forums) image?   is that normal or what is going on here?     thanks       ---
**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\ **Post date:** [June 22, 2015, 3:42pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/2 "2015-06-22T15:42:48Z")
bump ---
**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\ **Post date:** [June 23, 2015, 4:11pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/3 "2015-06-23T16:11:01Z")
Can I get someone from Plex Team to weigh in here please. ---
**Author:** ![starbetrayer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/starbetrayer/32/11335_2.png) [@starbetrayer](https://forums.plex.tv/u/starbetrayer)\ **Post date:** [June 23, 2015, 5:54pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/4 "2015-06-23T17:54:38Z")
> Can I get someone from Plex Team to weigh in here please. you should post in the plex pass forums. ---
**Author:** ![chrisc](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chrisc/32/1209_2.png) [@chrisc](https://forums.plex.tv/u/chrisc)\ **Post date:** [June 28, 2015, 5:26pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/5 "2015-06-28T17:26:58Z")
Only the forums use an avatar you explicitly set in the forums. (Though it's possible for the forums to also pull from Gravatar.) Apps definitely don't pull avatars from the forums. Apps connecting to a particular Plex Media Server might pull cached avatar information. You can clear the [PhotoTranscoder](https://support.plex.tv/hc/en-us/articles/204041406-Where-are-Plex-Media-Server-cached-images-stored-on-my-computer-) cache for a particular server. Depending on the particular app, you may also need to clear the cache for that app, too. ---
**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\ **Post date:** [June 28, 2015, 6:00pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/6 "2015-06-28T18:00:12Z")
thanks @chris c! that's exactly what I was after. Turns out the cache from both needed to be purged to see changes! ---
**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\ **Post date:** [June 28, 2015, 6:34pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/7 "2015-06-28T18:34:30Z")
After purging cache from app and server all is changed except the 'now playing' screen still uses old avatar. what is happening here? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 29, 2015, 11:26am UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/8 "2015-06-29T11:26:52Z")
Your web browser also has a cache. Trash that too. ---
**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\ **Post date:** [June 29, 2015, 11:47am UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/9 "2015-06-29T11:47:26Z")
> Your web browser also has a cache. Trash that too. No. That makes no difference. 'Now Playing' stays with the old icon. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 29, 2015, 12:22pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/10 "2015-06-29T12:22:32Z")
It'll change eventually. Give it time. ---
**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\ **Post date:** [June 29, 2015, 12:58pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/11 "2015-06-29T12:58:20Z")
> It'll change eventually. Give it time. that won't make a difference. Its already been a few days after doing that. Something is wrong with that image, it seems it doesn't get cached like the others. ---
**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\ **Post date:** [July 1, 2015, 5:09am UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/12 "2015-07-01T05:09:36Z")
I have viewed the active session XML and THAT points to the correct gravatar so it seems that the the icon used in now playing is still the old one even after having used 2 different browsers. ---
**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\ **Post date:** [July 1, 2015, 8:03pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/13 "2015-07-01T20:03:01Z")
Issue now resolved. thanks ---
**Author:** ![HephaestusMedia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hephaestusmedia/32/187583_2.png) [@HephaestusMedia](https://forums.plex.tv/u/HephaestusMedia)\ **Post date:** [July 28, 2016, 6:26pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/14 "2016-07-28T18:26:39Z")
> @Chris C said: > Only the forums use an avatar you explicitly set in the forums. (Though it’s possible for the forums to also pull from Gravatar.) Apps definitely don’t pull avatars from the forums. > > Apps connecting to a particular Plex Media Server might pull cached avatar information. You can clear the PhotoTranscoder cache for a particular server. Depending on the particular app, you may also need to clear the cache for that app, too. old post, but im trying to do this now as well… are you saying to delete the entire “photo transcoder” folder?? Isn’t that ALL the plex metadata? How long would it take to rebuild all that? Is there a more direct way to remove the avatars alone? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 7:56pm UTC](https://forums.plex.tv/t/username-icon-query-problem/106648/15 "2020-01-07T19:56:43Z")