# Users cannot connect to Plex
**URL:** https://forums.plex.tv/t/users-cannot-connect-to-plex/855221
**Category:** Plex Media Server
**Tags:** server-linux
**Created:** [September 28, 2023, 10:42pm UTC](https://forums.plex.tv/t/users-cannot-connect-to-plex/855221 "2023-09-28T22:42:14Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Crakila](https://forums.plex.tv/u/Crakila)
#### Post date: [September 28, 2023, 10:42pm UTC](https://forums.plex.tv/t/users-cannot-connect-to-plex/855221/1 "2023-09-28T22:42:14Z")
Server Version#: 1.32.7.7571
Player Version#: 4.116.1
OS: Debian bookworm/sid
Debug logs attached
Hi there.
I have a couple of friends added onto my Plex, but whenever they try to access it on their home broadband, it’s flat out not working. I have checked with them to see if perhaps the server IP is blocked, it is not.
I have checked if the server host has the home broadband ISP blocked, they don’t… and I am stuck trying to figure out what is going on.
The plex.direct link is [deleted] Mod Edit: Do not post the direct link to your server.
I have asked people to try this link on 4G and it works, but on the home broadband it is not.
Weirdly I am on the same ISP and it’s working fine (May be due to the ISP having different ranges)
For clarity, I am using a Seedbox with Seedhost in the Netherlands, so if there is something _there_, then I can relay that to those guys
I am unsure what to troubleshoot or how to resolve this. Some people suspected it may be a SSL Cert or something going weird, but I don’t use a custom cert or anything like that. And IPv6 is turned off within Plex.
I have cleared cache and restarted PMS.
I seen some thread about turning off remote access for an hour and turning it back on. No good there.
It was working fine up until about 10th July when I initially got messages about it.
Any help would be appreciated 🙂
[plex\_debug\_log.txt](https://forums.plex.tv/uploads/short-url/6ofnyo1Rvdq4tQqHjudCzXv67sW.txt) (286.4 KB)
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [September 28, 2023, 11:47pm UTC](https://forums.plex.tv/t/users-cannot-connect-to-plex/855221/2 "2023-09-28T23:47:32Z")
@Crakila
the log you provided are the Web player logs.
These don’t help us.
Please do the following:
1. Confirm [DEBUG logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) is enabled (SAVE if changed)
2. Restart PMS
3. Wait 2-3 minutes
4. Now recreate
5. Go to Settings - Server - Troubleshooting - Download Logs
Attach the ZIP file it gives you.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [September 29, 2023, 2:42am UTC](https://forums.plex.tv/t/users-cannot-connect-to-plex/855221/4 "2023-09-29T02:42:57Z")
@Crakila
Thanks, I got the logs.
Plex.tv atttempts to connect to you on your reported WAN IP and port.
This confirms Plex.tv can see your host:
> Sep 28, 2023 14:36:27.766 [140281694485304] DEBUG - [EventSourceClient/pubsub/178.79.145.139:443] PubSub: Got notified of reachability for async identifier 3eb837e4-7a02-4c43-b500-ad6f1520ada4: 1
(1 = Yes. 0 = No)
I just tried to connect to your Server:Port – NO connection.
Is geoblocking active ?
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### Author:  [@Crakila](https://forums.plex.tv/u/Crakila)
#### Post date: [September 30, 2023, 10:58am UTC](https://forums.plex.tv/t/users-cannot-connect-to-plex/855221/5 "2023-09-30T10:58:34Z")
Geoblocking isn’t active as they can see a basic webpage on the same server.
The only thing that I can think of is the port.
Plex is running on `32045` which is set by the hosting company but it has worked without issue in the past.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [December 29, 2023, 10:59am UTC](https://forums.plex.tv/t/users-cannot-connect-to-plex/855221/6 "2023-12-29T10:59:32Z")
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