# Users missing in managed library access, what to do?
**URL:** https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [October 25, 2024, 2:54pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399 "2024-10-25T14:54:23Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@zukdj](https://forums.plex.tv/u/zukdj)
#### Post date: [October 25, 2024, 2:54pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/1 "2024-10-25T14:54:23Z")
I just have an unusual issue. I have active users on my plex account that I have shared with however they do not show up anywhere on my server. I assumed they would show up in managed library access but they do not. Has anyone else seen this, I see about 9 users within “Managed Library Access” however I have about 6 more users I do not see. I have Plex app on my phone, I don’t see them there either.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 25, 2024, 3:35pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/2 "2024-10-25T15:35:45Z")
> [@zukdj](#):
>
> however I have about 6 more users
I can only see 9 shared users on your account.
From where do you draw the conclusion that you have more?
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### Author:  [@zukdj](https://forums.plex.tv/u/zukdj)
#### Post date: [October 25, 2024, 4:29pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/3 "2024-10-25T16:29:29Z")
I’ve talked to other friends that aren’t on the “managed” list however their content I initially shared when I gave them access is working for them. I honestly wouldn’t address this if I wasn’t sure I have others that aren’t included. I noticed they were not on my list and reached out to ask if they deleted their account. They said they did not and were actively watching the content I shared with them when we initially set them up. To go deeper I have WebTools-NG and curiously people I have removed weeks ago because they no longer wanted access still show up in that tool still while other currently active users do not.
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### Author:  [@zukdj](https://forums.plex.tv/u/zukdj)
#### Post date: [October 25, 2024, 4:36pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/4 "2024-10-25T16:36:58Z")
If I select all users I am missing some active users while others that were removed weeks ago are still listed.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 25, 2024, 4:40pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/5 "2024-10-25T16:40:44Z")
> [@zukdj](#):
>
> friends that aren’t on the “managed” list
There are actually two lists.
One is for members of your Plex Home, which includes “Managed Users”. [https://app.plex.tv/desktop/#!/settings/plex-home](https://app.plex.tv/desktop/#!/settings/plex-home)
However, you don’t appear to have any managed users (and therefore no Plex Home, either).
The other list is what you are referring to: [https://app.plex.tv/desktop/#!/settings/manage-library-access](https://app.plex.tv/desktop/#!/settings/manage-library-access)
There are only 9 other regular plex accounts listed with whom you shared your media.
Please reach out to users who are not among those 9, and ask them what is shown as the Plex user name in their Plex apps. (in the TV-style apps it is usually at the top of the left side bar, in the web app you find the user name under the avatar picture in the top right corner).
Do also take a look at the list of your Plex Friends.
(in the Plex Web app, click on your avatar picture in the top right corner, then on “View Profile”, then scroll down to the bottom and lick on the header “My Friends”)
In the following view, there is a dropdown selector at the top-left, which you can switch from “My Friends” to “Friends with Library Access”.
Does this list also only show 9 accounts or are there more?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 25, 2024, 4:42pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/6 "2024-10-25T16:42:57Z")
> [@zukdj](#):
>
> To go deeper I have WebTools-NG and curiously people I have removed weeks ago because they no longer wanted access still show up in that tool still while other currently active users do not.
Please fetch this list **freshly,** then send it to me as Personal Message.
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### Author:  [@zukdj](https://forums.plex.tv/u/zukdj)
#### Post date: [October 25, 2024, 4:44pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/7 "2024-10-25T16:44:48Z")
I will take a deeper dive this evening and look at what you are referring to, I am currently not near the server. I will tell you I am the only user in Plex HOME
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 25, 2024, 4:46pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/8 "2024-10-25T16:46:06Z")
> [@zukdj](#):
>
> I am currently not near the server.
You don’t need to be, as long as you have a working web browser and your plex user credentials on hand.
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### Author:  [@zukdj](https://forums.plex.tv/u/zukdj)
#### Post date: [October 25, 2024, 4:52pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/9 "2024-10-25T16:52:06Z")
> [@OttoKerner](#):
>
> The other list is what you are referring to: [https://app.plex.tv/desktop/#!/settings/manage-library-access](https://app.plex.tv/desktop/#!/settings/manage-library-access)
**My Friends** vs. **Friends with Library Access** is the same.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 25, 2024, 4:53pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/10 "2024-10-25T16:53:08Z")
> [@zukdj](#):
>
> **My Friends** vs. **Friends with Library Access** is the same
Does it also only show a count of 9?
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### Author:  [@zukdj](https://forums.plex.tv/u/zukdj)
#### Post date: [October 25, 2024, 4:54pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/11 "2024-10-25T16:54:37Z")
Yes, that is correct
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 25, 2024, 4:59pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/12 "2024-10-25T16:59:32Z")
Then
> Please reach out to users who are not among those 9, and ask them what is shown as the Plex user name in their Plex apps. (in the TV-style apps it is usually at the top of the left side bar, in the web app you find the user name under the avatar picture in the top right corner).
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### Author:  [@zukdj](https://forums.plex.tv/u/zukdj)
#### Post date: [October 25, 2024, 5:00pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/13 "2024-10-25T17:00:21Z")
OK, I will do that this evening when I get a chance to contact them.
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### Author:  [@zukdj](https://forums.plex.tv/u/zukdj)
#### Post date: [October 26, 2024, 2:17pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/14 "2024-10-26T14:17:16Z")
After refreshing the database last night and doing a cleanup as well as optimizing the server, it all seems to be a lot better and the active users and friends are all there again although the tool above still shows accounts that were deleted a while ago. Is there anyway to permanently remove those accounts from the database? I’m just trying to streamline and fix any inconsistencies.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 26, 2024, 2:20pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/15 "2024-10-26T14:20:01Z")
WebTools might be querying an old API, which was used in the past. Back then, being Friends and sharing media was the same. Which is no longer the case. Those users might still be your friends, without you sharing anything with them.
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### Author:  [@zukdj](https://forums.plex.tv/u/zukdj)
#### Post date: [October 26, 2024, 2:24pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/16 "2024-10-26T14:24:42Z")
They are neither but its not a big deal, just was curious if there was a way to get rid of them permanently
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 24, 2025, 2:25pm UTC](https://forums.plex.tv/t/users-missing-in-managed-library-access-what-to-do/893399/17 "2025-01-24T14:25:05Z")
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