# Users question

**URL:** <https://forums.plex.tv/t/users-question/146250>\
**Category:** General Discussions\
**Created:** [May 28, 2016, 3:08am UTC](https://forums.plex.tv/t/users-question/146250 "2016-05-28T03:08:11Z")\
**Posts on this page:** 3\
**Page:** 2

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 29, 2016, 12:25am UTC](https://forums.plex.tv/t/users-question/146250/21 "2016-05-29T00:25:28Z")

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Q1 do you have a PIN on your admin plex account? Not that the user on the PS3 switched to you…

I have asked and was told this procedure _should_ have been worked:

- change to the managed user (by switching users in plex web ![](https://support.plex.tv/hc/en-us/article_attachments/201184997/web_account_switchUser.png) )
- delete the device from under Settings - Devices
- switch back users to your own admin plex account
- delete the managed user
- restart Plex Server

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**Author:** ![Technically](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@Technically](https://forums.plex.tv/u/Technically)\
**Post date:** [May 29, 2016, 3:38am UTC](https://forums.plex.tv/t/users-question/146250/22 "2016-05-29T03:38:52Z")

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> @OttoKerner said:  
> Q1 do you have a PIN on your admin plex account? Not that the user on the PS3 switched to you…
> 
> I have asked and was told this procedure _should_ have been worked:
> 
> - change to the managed user (by switching users in plex web ![](https://support.plex.tv/hc/en-us/article_attachments/201184997/web_account_switchUser.png) )
> - delete the device from under Settings - Devices
> - switch back users to your own admin plex account
> - delete the managed user
> - restart Plex Server

Yes, I do have a pin on the “main” account. It has now stopped. Just signed everyone out like you said when I changed the password.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 9:25pm UTC](https://forums.plex.tv/t/users-question/146250/23 "2020-01-07T21:25:26Z")

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