# Verification email does not arrive
**URL:** https://forums.plex.tv/t/verification-email-does-not-arrive/903030
**Category:** General Discussions
**Created:** [January 21, 2025, 11:40pm UTC](https://forums.plex.tv/t/verification-email-does-not-arrive/903030 "2025-01-21T23:40:28Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@vinorodrigues](https://forums.plex.tv/u/vinorodrigues)
#### Post date: [January 21, 2025, 11:40pm UTC](https://forums.plex.tv/t/verification-email-does-not-arrive/903030/1 "2025-01-21T23:40:28Z")
I’ve just installed a spam filter in a custom domain I own. Now changing all my accounts over to this new domain. A few companies have issues — Plex being one of them. I use a separate email for each service I use in the fromat of {company.name}@nospam.{mydomain}.{ttl} …
I’m not getting the verification email from my email change on my plex account ☹ .
From what I’ve been seeing, some systems have been written with not-so-well-thought-out rules for sending email… some can only do {domain\_name}. {valid\_ttl} - they don’t like the “nospam.” prefix… could this be the case here?
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### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [January 21, 2025, 11:45pm UTC](https://forums.plex.tv/t/verification-email-does-not-arrive/903030/2 "2025-01-21T23:45:53Z")
Your new email was added to our bounce list due to it in the past previously bounced.
I’ve removed it from our bounce list, so it should be fixed now
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### Author:  [@Flaviomjr\_itmcse\_onmicrosoft\_com](https://forums.plex.tv/u/Flaviomjr_itmcse_onmicrosoft_com)
#### Post date: [January 29, 2025, 10:00pm UTC](https://forums.plex.tv/t/verification-email-does-not-arrive/903030/3 "2025-01-29T22:00:09Z")
Hi Dane, I am also having the same issue. I’m going to lose access to my current email registered with my account. I went a head and added my new email but not getting any verification emails. I have checked my email server (traced messages) in office 365 exchange admin and do not see any emails reaching my server coming from plex.tv
Any help would be greatly appreciated
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### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [January 29, 2025, 10:02pm UTC](https://forums.plex.tv/t/verification-email-does-not-arrive/903030/4 "2025-01-29T22:02:03Z")
Please create a ticket here:
[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)
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### Author:  [@Flaviomjr\_itmcse\_onmicrosoft\_com](https://forums.plex.tv/u/Flaviomjr_itmcse_onmicrosoft_com)
#### Post date: [January 29, 2025, 10:17pm UTC](https://forums.plex.tv/t/verification-email-does-not-arrive/903030/5 "2025-01-29T22:17:48Z")
Already did that before posting on here. I heard from people that they didn’t have much luck with help going through the contact page. So i posted here.
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### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [January 30, 2025, 12:39am UTC](https://forums.plex.tv/t/verification-email-does-not-arrive/903030/6 "2025-01-30T00:39:33Z")
> [@Flaviomjr\_itmcse\_onmicrosoft\_com](#):
>
> I heard from people that they didn’t have much luck with help going through the contact page
That is so untrue, and since you marked this as solved, I assume you came to the same conclusion
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### Author:  [@stevo\_8291](https://forums.plex.tv/u/stevo_8291)
#### Post date: [April 12, 2025, 9:36am UTC](https://forums.plex.tv/t/verification-email-does-not-arrive/903030/7 "2025-04-12T09:36:34Z")
Hi dane like eveybody else ive not been able to reset my password to my plex account and even tried with a brand new email address and now just sitting here waiting for the security code … sofar NOTHING !!
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### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [April 12, 2025, 10:21am UTC](https://forums.plex.tv/t/verification-email-does-not-arrive/903030/8 "2025-04-12T10:21:35Z")
Please contact our Accounting & Billing team, as ref. in my former post
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 11, 2025, 10:22am UTC](https://forums.plex.tv/t/verification-email-does-not-arrive/903030/9 "2025-07-11T10:22:24Z")
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