Version freezes when processing photos



I saw a post from September about that version locking up, without any responses. I just bought a lifetime plexpass a few weeks ago, and I've had repeated problems with Plex locking up on my Drobo5N when attempting to process photos. Now my entire photo library is not loading, and nothing I do brings it back.

After Plex freezes, I have to restart my Drobo to restart Plex.

What can I expect in the way of support for such major crash bugs?