# Video File is stuttering while playing ! **URL:** \ **Category:** General Discussions\ **Created:** [May 5, 2018, 5:02pm UTC](https://forums.plex.tv/t/video-file-is-stuttering-while-playing/234761 "2018-05-05T17:02:30Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![MrTieze](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@MrTieze](https://forums.plex.tv/u/MrTieze)\ **Post date:** [May 5, 2018, 5:02pm UTC](https://forums.plex.tv/t/video-file-is-stuttering-while-playing/234761/1 "2018-05-05T17:02:30Z")
Hi, ich have a few King of Queens epsiodes, but they dont play normally like all other episodes and movies. It is not an issue with my internet connection (400 mbit). If u start the episode it is stuttering all the time but the sound plays normally. There is no loading circle, it just play. Whats the issue with this file? Can u help me please? General Unique ID : 83585717183593475859598992956530970875 (0x3EE206085600FB88377ADAFD656950FB) Complete name : …\King of Queens - S04E01.mkv Format : Matroska Format version : Version 4 / Version 2 File size : 2.65 GiB Duration : 22 min 27 s Overall bit rate mode : Variable Overall bit rate : 16.9 Mb/s Encoded date : UTC 2018-05-04 18:36:27 Writing application : mkvmerge v23.0.0 (‘The Bride Said No’) 64-bit Writing library : libebml v1.3.6 + libmatroska v1.4.9 / Lavf58.10.100 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4.1 Format settings : CABAC / 4 Ref Frames Format settings, CABAC : Yes Format settings, RefFrames : 4 frames Codec ID : V\_MPEG4/ISO/AVC Duration : 22 min 27 s Bit rate mode : Variable Bit rate : 16.0 Mb/s Maximum bit rate : 28.0 Mb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Standard : NTSC Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel\*Frame) : 0.322 Stream size : 2.51 GiB (95%) Default : Yes Forced : No Color range : Limited colour\_primaries\_Original : BT.709 transfer\_characteristics\_Original : BT.709 matrix\_coefficients\_Original : BT.709 Audio #1 ID : 2 Format : DTS Format/Info : Digital Theater Systems Codec ID : A\_DTS Duration : 22 min 27 s Bit rate mode : Constant Bit rate : 384 kb/s Channel(s) : 2 channels Channel positions : Front: L R Sampling rate : 48.0 kHz Frame rate : 93.750 FPS (512 SPF) Bit depth : 24 bits Compression mode : Lossy Stream size : 61.7 MiB (2%) Language : German Default : Yes Forced : No Audio #2 ID : 3 Format : DTS Format/Info : Digital Theater Systems Codec ID : A\_DTS Duration : 22 min 27 s Bit rate mode : Constant Bit rate : 384 kb/s Channel(s) : 2 channels Channel positions : Front: L R Sampling rate : 48.0 kHz Frame rate : 93.750 FPS (512 SPF) Bit depth : 24 bits Compression mode : Lossy Stream size : 61.7 MiB (2%) Language : English Default : No Forced : No Text ID : 4 Format : PGS Muxing mode : zlib Codec ID : S\_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 21 min 54 s Bit rate : 438 kb/s Count of elements : 8052 Stream size : 68.6 MiB (3%) Language : German Default : Yes Forced : No Menu 00:00:00.000 : :Kapitel 01 00:12:44.096 : :Kapitel 02 00:21:39.423 : :Kapitel 03 00:22:27.179 : :Kapitel 04 ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 6, 2018, 1:06am UTC](https://forums.plex.tv/t/video-file-is-stuttering-while-playing/234761/2 "2018-05-06T01:06:34Z")
do you have the subtitles enabled? many Plex clients have issues with those and end up transcoding the video. the same might be true about DTS but transcoding the audio track is eating far less of your CPU than transcoding a video. how do you play this video? within your home network (wired/wireless), remotely (through the internet / via a mobile connection)? Unless you’re remote playing, the speed of your internet connection won’t matter – and if you do, it’s more about the upload speed 😉 ---
**Author:** ![MrTieze](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@MrTieze](https://forums.plex.tv/u/MrTieze)\ **Post date:** [May 10, 2018, 7:03am UTC](https://forums.plex.tv/t/video-file-is-stuttering-while-playing/234761/3 "2018-05-10T07:03:31Z")
Hi Tom, the subtitles are not enabled. DTS Transcoding was never a problem for my system, even with high bitrates over 3000. There is also no transcoding of the video file activated. It just plays in original quality. My media players on PC don’t show this issues of stuttering (VLC, Media player classic home cinema). I am using a wired home network. The only way it works until now is to encode the file into x265 (HEVC). But that take like 4 hours per file. And i have a lot of files 😫 ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 10, 2018, 12:44pm UTC](https://forums.plex.tv/t/video-file-is-stuttering-while-playing/234761/4 "2018-05-10T12:44:42Z")
that sounds weird… can you check 2 things for me please: 1. while playing that file, go to Plex Web [https://app.plex.tv/desktop#!/status/playing](https://app.plex.tv/desktop#!/status/playing) to confirm there’s no accidental transcoding -\> when you hover over the poster representing the playback of this episode, Plex will display if it uses “direct play” or if there’s any activities on the server side 2. as you pointed out the video plays fine when transcoded to h265… let’s create a bunch of samples based on the episode, ranging from full quality to poor quality (e.g. using Handbrake but stick with h264 – you don’t have to do the full episodes, 5 minute pieces should do; just name them like `King of Queens - s100e01, s100e02…). I’d like to see if the reason your h265 file works is because of the coded or because the resulting lower bitrate ---
**Author:** ![MrTieze](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@MrTieze](https://forums.plex.tv/u/MrTieze)\ **Post date:** [May 10, 2018, 8:31pm UTC](https://forums.plex.tv/t/video-file-is-stuttering-while-playing/234761/5 "2018-05-10T20:31:15Z")
Ok, I will have a look for these 2 things. A thing I didnt mention is that I copied the files directly from the King of Queens bluray box. I only changed the container from m2ts to mkv. The video format is AVC anyway. Any problems with that maybe? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 10, 2018, 9:32pm UTC](https://forums.plex.tv/t/video-file-is-stuttering-while-playing/234761/6 "2018-05-10T21:32:18Z")
usually no problem at all… I’ve been doing the same with pretty much all my library. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 1:00am UTC](https://forums.plex.tv/t/video-file-is-stuttering-while-playing/234761/7 "2020-01-08T01:00:26Z")