# Video file subtitles impossible
**URL:** https://forums.plex.tv/t/video-file-subtitles-impossible/154083
**Category:** General Discussions
**Created:** [August 8, 2016, 7:36am UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083 "2016-08-08T07:36:10Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@koreaftp](https://forums.plex.tv/u/koreaftp)
#### Post date: [August 8, 2016, 7:36am UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/1 "2016-08-08T07:36:10Z")
Korea name Video file subtitles (smi,srt) Not Reading (1.0.X version update after) -\> most koreans same
Ex)
[English name].Movie.2016.avi
[English name].Movie.2016.smi(or srt)
-\> Subtitles are possible
[Korea name].Movie.2016.avi
[Korea name].Movie.2016.smi(or srt)
-\> Subtitles are impossible
program modify plase T\_T
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [August 8, 2016, 10:37am UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/2 "2016-08-08T10:37:18Z")
Where do you run your server?
Is it on a NAS?
On a Windows PC?
An Apple computer?
---
### Author:  [@koreaftp](https://forums.plex.tv/u/koreaftp)
#### Post date: [August 10, 2016, 3:48am UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/3 "2016-08-10T03:48:36Z")
O/S : Windows 
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [August 10, 2016, 3:29pm UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/4 "2016-08-10T15:29:27Z")
Thanks. Theoretically, Windows should be the platform with the least problems when it comes to Unicode characters. Well, apparently not.
could you please:
1. [activate debug](https://support.plex.tv/hc/en-us/articles/201643703 "activate debug") logging (not ‘verbose’!)
2. quit Plex Server
3. wait 1 minute
4. empty the log folder
5. start Plex Server
6. wait 2 minutes
7. go to the [Preplay page](https://support.plex.tv/hc/en-us/articles/202462186-Viewing-Item-Details "Preplay page") of any movie with subtitles and start playback. let it play for 1 minute, then Stop.
8. wait 3 minutes
9. shut down Plex server
10. wait 1 minute
11. zip up the whole log folder and [attach it](https://support.plex.tv/hc/en-us/articles/202756326-How-do-I-attach-files-in-the-forums- "attach it") here
---
### Author:  [@koreaftp](https://forums.plex.tv/u/koreaftp)
#### Post date: [August 12, 2016, 11:25am UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/5 "2016-08-12T11:25:12Z")
ok.. i do
2 video file play
play 1 : Korea name Video File
앵그리버드 더 무비 (2016) Angry.Birds.2016.1080p.BluRay.H264.AAC-RARBG.mp4
앵그리버드 더 무비 (2016) Angry.Birds.2016.1080p.BluRay.H264.AAC-RARBG.smi
→ Subtitles are impossible
Play 2 : English name Video File
Batman The Killing Joke 2016 1080p BluRay x264 DTS-JYK.mkv
Batman The Killing Joke 2016 1080p BluRay x264 DTS-JYK.smi
→ Subtitles are possible
attach file → Logs.zip
thanks support
P.S : sorry.. i can not english very well ^^;;
---
### Author:  [@koreaftp](https://forums.plex.tv/u/koreaftp)
#### Post date: [August 12, 2016, 11:42am UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/6 "2016-08-12T11:42:08Z")
i do Analyze
Aug 12, 2016 20:15:05.176 [0520] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Aug 12, 2016 20:15:05.293 [0520] DEBUG - Updating part with ID=464452 [S:\?좎옉?곹솕\Batman The Killing Joke 2016 1080p BluRay x264 DTS-JYK.mkv]
Aug 12, 2016 20:15:05.303 [0520] DEBUG - Updating part with ID=464452 [S:\?좎옉?곹솕\Batman The Killing Joke 2016 1080p BluRay x264 DTS-JYK.mkv]
“S:?좎옉?곹솕” --\> Korea name folder
Aug 12, 2016 20:10:36.184 [4208] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Aug 12, 2016 20:10:36.388 [4208] DEBUG - Updating part with ID=464454 [S:\?좎옉?곹솕\?듦렇由щ쾭???臾대퉬 (2016) Angry.Birds.2016.1080p.BluRay.H264.AAC-RARBG.mp4]
Aug 12, 2016 20:10:36.392 [4208] DEBUG - Updating part with ID=464454 [S:\?좎옉?곹솕\?듦렇由щ쾭???臾대퉬 (2016) Angry.Birds.2016.1080p.BluRay.H264.AAC-RARBG.mp4]
Aug 12, 2016 20:10:36.394 [4208] DEBUG - We’re going to try to auto-select an audio stream for account 1.
"[S:?좎옉?곹솕?듦렇由щ쾭???臾대퉬 (2016) " --\> Korea name Folder and Filename
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [August 12, 2016, 12:41pm UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/7 "2016-08-12T12:41:21Z")
Thank you for the log files.
However, I am missing the most important log file. Can you please repeat the procedure from above, but this time in step 7. please perform a [Refresh](https://support.plex.tv/hc/en-us/articles/200289306-Updating-vs-Refreshing-a-Library "Refresh") of the movie?
---
### Author:  [@koreaftp](https://forums.plex.tv/u/koreaftp)
#### Post date: [August 13, 2016, 5:19am UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/8 "2016-08-13T05:19:50Z")
ok…
Logs\_1.zip --\> Koreaname Movie File Run
Logs\_2.zip --\> Englishname Movie File Run
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [August 13, 2016, 11:10am UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/9 "2016-08-13T11:10:07Z")
Go to
Settings - Server - Agents - Movies - Personal Media
is the check box on the line ‘Local Media Assets (Movies)’ filled?
If not, click it with your mouse so it gets a checkmark.
Please post the [mediainfo XML](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "mediainfo XML") of the movie with korean folder name.
(to be able to attach it, rename it to `.txt` or zip it)
---
### Author:  [@koreaftp](https://forums.plex.tv/u/koreaftp)
#### Post date: [August 13, 2016, 4:02pm UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/10 "2016-08-13T16:02:14Z")
WOW!!! Thanks.
Everything is okay now
server setting -\> agents -\> Non Default agents (my plug in daummovie.bundle) -\> check "Local Media Assets (Movies) -\> Good solution !
Thank you very much!!! you good men!!! (_._)
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 7, 2020, 9:44pm UTC](https://forums.plex.tv/t/video-file-subtitles-impossible/154083/11 "2020-01-07T21:44:17Z")