# Videos jumping forward 5-10 seconds **URL:** \ **Category:** Plex Players\ **Tags:** server-windows, plex-web\ **Created:** [April 12, 2024, 2:30pm UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838 "2024-04-12T14:30:59Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![dfawcett29\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/d/bbce88/32.png) [@dfawcett29\_gmail\_com](https://forums.plex.tv/u/dfawcett29_gmail_com)\ **Post date:** [April 12, 2024, 2:30pm UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/1 "2024-04-12T14:30:59Z")
Server Version#: 1.40.1.8227 Player Version#: 4.125.1 I’ve seen threads about this being “fixed” but I can’t watch most things through my browser because it skips forward randomly. I’ve tried to disable the automatic quality setting but nothing seems to help. The Plex server I have also seems to crash a lot due to the transcoder or the transcoder will hang if I leave a video paused too long. This has happened since day on with Plex server running in a windows 10 environment. Should I rebuild with a Linux base? Do the Linux based servers tend to be more stable? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 12, 2024, 4:47pm UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/2 "2024-04-12T16:47:28Z")
> [@dfawcett29\_gmail\_com](#): > > Player Version#: 4.125.1 Is there some reason you are not using app.plex.tv which is at 4.128.1 ? ---
**Author:** ![dfawcett29\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/d/bbce88/32.png) [@dfawcett29\_gmail\_com](https://forums.plex.tv/u/dfawcett29_gmail_com)\ **Post date:** [April 12, 2024, 5:01pm UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/3 "2024-04-12T17:01:16Z")
I have used app.plex.tv, in fact I just tested it a few seconds ago to confirm it does the same jumping and transcoder hanging stuff. Thanks for the reminder though, I typically just use the IP of the box in my network to connect, call me old fashioned. 😉 ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 12, 2024, 5:13pm UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/4 "2024-04-12T17:13:29Z")
Does it happen in other apps when it is transoding? or only web. I realize many other app can direct play and may have no problem but if you force a transcode by lowering quality maybe just to check iff it does the same thing. I’m just trying to understand if an issue with Plex Web or the transcoder. ---
**Author:** ![dfawcett29\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/d/bbce88/32.png) [@dfawcett29\_gmail\_com](https://forums.plex.tv/u/dfawcett29_gmail_com)\ **Post date:** [April 12, 2024, 5:25pm UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/5 "2024-04-12T17:25:10Z")
It doesn’t skip if I force the video to transcode. And I don’t want to have to transcode everything to avoid the issue. 😉 ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 12, 2024, 5:30pm UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/6 "2024-04-12T17:30:00Z")
Oh so this is skipping when direct playing in web? is this with all files that can direct play. ( Plex web cannot direct play much so I assumed it was transcoding when skipping) ---
**Author:** ![dfawcett29\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/d/bbce88/32.png) [@dfawcett29\_gmail\_com](https://forums.plex.tv/u/dfawcett29_gmail_com)\ **Post date:** [April 12, 2024, 6:41pm UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/7 "2024-04-12T18:41:55Z")
In Chrome I can direct play pretty much anything from 480p H264 to H265 4k HDR but with Edge everything transcodes. I first noticed it with newer 4k content but I also noticed my older x265 files stutter and aren’t watchable anymore. I just download a new different version and it works fine. Very weird. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 12, 2024, 7:33pm UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/8 "2024-04-12T19:33:03Z")
> [@dfawcett29\_gmail\_com](#): > > I just download a new different version and it works fine. Do you mean a new file or you updated an app? ---
**Author:** ![dfawcett29\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/d/bbce88/32.png) [@dfawcett29\_gmail\_com](https://forums.plex.tv/u/dfawcett29_gmail_com)\ **Post date:** [April 12, 2024, 7:55pm UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/9 "2024-04-12T19:55:25Z")
An alternative copy usually in x264 rather than x265 for older stuff. ---
**Author:** ![derezzplexms](https://avatars.discourse-cdn.com/v4/letter/d/d26b3c/32.png) [@derezzplexms](https://forums.plex.tv/u/derezzplexms)\ **Post date:** [May 28, 2024, 12:52am UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/10 "2024-05-28T00:52:04Z")
> [@dfawcett29\_gmail\_com](#): > > It doesn’t skip if I force the video to transcode. **This is the same issue for me as well.** For direct play (where I’m not transcoding anything), it hops forward seemingly only when playing 4K content. I see it with mp4 and mkv (h.256); both Brave (1.66.113 Chromium: 125.0.6422.76) and Chrome (125.0.6422.113) browsers (haven’t tried others). Works on the Android mobile app without issue. **Enabling transcoding (e.g. @1080p) prevents the jumps.** I’ve also tried Settings \> Debug \> “Use alternative streaming protocol for video playback” (which oddly, plays audio but video is black – even after restarting and trying other media). Note, also, that Settings \> Quality \> Automatically adjust quality (Beta) is disabled. **Server Version:** 1.40.2.8395 **Player Version:** 4.130.0 @all: Anyone have other thoughts on things I can try? Likewise, @dfawcett29_gmail_com, I’m hoping I don’t have to transcode everything to avoid the issue. 😋 …especially since all devices are internal-only on my 10gbps local network. Thanks everyone! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 26, 2024, 12:52am UTC](https://forums.plex.tv/t/videos-jumping-forward-5-10-seconds/874838/11 "2024-08-26T00:52:12Z")
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