W10M - "Unable to play media - No elements", followed by crash

windows-store-app

#1

Since version 1.6 of Media Server that the UWP client is not working properly.

When starting to play an item, after 1 or 2 seconds there's a message saying "Unable to play media - No elements". If I press "OK" it stays there frozen for a couple of seconds and then the app crashes.

Logs in attach.

Lumia 950 DS using build 15063.251
Plex App version 3.2.19.

Including other members that have reported the same issue.
@jfreiman and @joshuacant

Let us know what else is required to triage this issue @pombeirp

Cheers,
anthonws.


#2

This is an issue with me as well. I just upgraded my server 10 minutes ago from posting.


#3

Having the same problem, it seems to affect video material only, music plays.

UPDATE
Seems to be working with Phone APP update :)


#4

Same issue here, with 950 xl


#5

Same issue here, please fix this problem.


#6

Yep, same phone (lumia 950), same error.
Any solutions??


#7

@logen111 said:
Yep, same phone (lumia 950), same error.
Any solutions??

I would say downgrade to Plex Media Server to 1.5.x :/


#8

Parting from the principle that Plex's business model doesn't allow us to have any type of support request/ticket, can anyone explain us, customers, how can we rely on forum for issue tracking, feedback from the Plex team, etc.?

This should not be, in anyway, one man show... So I fully understand if pombeirp is on his deserved vacations, but someone else should oversee this forum.

There are multiple issues that, right now, are compromising both Mobile and Desktop UWA basic functionalities and in all honesty I (and I'm sure others relate with this feeling) am not seeing any type of feedback. Even if it's a simple "we're on it".

It's super frustrating.....


#9

Those of you having these issues, are you playing media with subtitles? Because on W10 i have crashes right away when dealing with subtitles since the Creators Update.


#10

@calmcacil said:
Those of you having these issues, are you playing media with subtitles? Because on W10 i have crashes right away when dealing with subtitles since the Creators Update.

It doesn't crash immediately in my case, it returns the no elements error. At least in Mobile. I have to be honest that I haven't tried in the PC.


#11

@anthonws said:

@calmcacil said:
Those of you having these issues, are you playing media with subtitles? Because on W10 i have crashes right away when dealing with subtitles since the Creators Update.

It doesn't crash immediately in my case, it returns the no elements error. At least in Mobile. I have to be honest that I haven't tried in the PC.

are you on the mobile Creators update? I'm just trying to find any correlation that might make pinpointing the issue easier.


#12

@calmcacil said:

@anthonws said:

@calmcacil said:
Those of you having these issues, are you playing media with subtitles? Because on W10 i have crashes right away when dealing with subtitles since the Creators Update.

It doesn't crash immediately in my case, it returns the no elements error. At least in Mobile. I have to be honest that I haven't tried in the PC.

are you on the mobile Creators update? I'm just trying to find any correlation that might make pinpointing the issue easier.

It's not creators update. Had it working before with latest builds of Windows. The issue started showing when I upgraded my Plex Server to 1.6 branch.


#13

Same issue on my Icon with CU... Which was working recently.


#14

Thanks for the logs @anthonws. I think I found the issue. I'll submit a release ASAP to fix it.


#15

@pombeirp said:
Thanks for the logs @anthonws. I think I found the issue. I'll submit a release ASAP to fix it.

Thank you, Sir!

*updating the app on Mobile as we speak. Will report back if needed.


#16

I just updated my Media Server to 3.6.0 last night. Now my Windows Phone (Lumia 950 Win10) will not play certain movies. Doesn't mater if CC is on or off. I get the "NoElements" error and it goes back to the movie description.

UPDATE: Once it get's the "NoElements" error, it won't play ANY movies. If I reboot the phone, it will play movies that have played prior to the update.