# Web interface doesn't load **URL:** \ **Category:** Plex Media Server\ **Tags:** plex-web\ **Created:** [May 6, 2020, 6:10pm UTC](https://forums.plex.tv/t/web-interface-doesnt-load/586454 "2020-05-06T18:10:33Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Antoine\_Rincent](https://avatars.discourse-cdn.com/v4/letter/a/ea5d25/32.png) [@Antoine\_Rincent](https://forums.plex.tv/u/Antoine_Rincent)\ **Post date:** [May 6, 2020, 6:10pm UTC](https://forums.plex.tv/t/web-interface-doesnt-load/586454/1 "2020-05-06T18:10:33Z")
Server Version#: Latest Docker version Player Version#: Web player Hi! I already posted this thread : [Setting up new media server gets stuck on blank Plex page](https://forums.plex.tv/t/setting-up-new-media-server-gets-stuck-on-blank-plex-page/586349) where I thought I couldn’t get the Docker image to load up the Plex server, after trying with a different Docker image, getting the same result, and doing some more research, I found out the issue stems from the fact that the web UI doesn’t load properly, keeping me from adequately setting up the server. I logged out of my Plex account on my laptop, and can’t log back in, as it gets the same error, where the web UI doesn’t load, I haven’t logged out from it on my computer, as I fear I’d get the same problem. The issue persists even if I connect to a different network that isn’t linked to my Plex Media Server, it’s as if the issue was caused by my account somehow? When I try to connect to Plex, it’ll just get stuck to a blank page like this : ![plex](https://global.discourse-cdn.com/plex/original/3X/c/c/cca5efc7adb8a0456651fd704fdcb4014a31957e.jpeg) The URL it’ll get stuck to (provided as in a similar post, OP was asked to provide this information) : [https://app.plex.tv/auth/#!?clientID=fehu8t28erp5nwzpfyax5mbc&context[device][product]=Plex%20Web&context[device][version]=4.22.3&context[device][platform]=Firefox&context[device][platformVersion]=75.0&context[device][device]=Windows&context[device][model]=bundled&context[device][screenResolution]=2560x1304%2C2560x1440&context[device][layout]=desktop&context[device][protocol]=http&forwardUrl=http%3A%2F%2F192.168.1.20%3A32400%2Fweb%2Findex.html%23!%2Fsetup%2F8b6bedbd6d9e725deacbd9a0dec4d50d9699a09c%3FpinID%3D186484323&skipSignInUrl=http%3A%2F%2F192.168.1.20%3A32400%2Fweb%2Findex.html%23!%2Fsetup%2FskipSignIn%3FforwardUrl%3Dhttp%253A%252F%252F192.168.1.20%253A32400%252Fweb%252Findex.html%2523%2521%252Fsetup%252F8b6bedbd6d9e725deacbd9a0dec4d50d9699a09c%253FpinID%253D186484323&code=fcobxlwdnwh5e0y2ydg252uvd](https://app.plex.tv/auth/#!?clientID=fehu8t28erp5nwzpfyax5mbc&context%5Bdevice%5D%5Bproduct%5D=Plex%20Web&context%5Bdevice%5D%5Bversion%5D=4.22.3&context%5Bdevice%5D%5Bplatform%5D=Firefox&context%5Bdevice%5D%5BplatformVersion%5D=75.0&context%5Bdevice%5D%5Bdevice%5D=Windows&context%5Bdevice%5D%5Bmodel%5D=bundled&context%5Bdevice%5D%5BscreenResolution%5D=2560x1304%2C2560x1440&context%5Bdevice%5D%5Blayout%5D=desktop&context%5Bdevice%5D%5Bprotocol%5D=http&forwardUrl=http%3A%2F%2F192.168.1.20%3A32400%2Fweb%2Findex.html%23%21%2Fsetup%2F8b6bedbd6d9e725deacbd9a0dec4d50d9699a09c%3FpinID%3D186484323&skipSignInUrl=http%3A%2F%2F192.168.1.20%3A32400%2Fweb%2Findex.html%23%21%2Fsetup%2FskipSignIn%3FforwardUrl%3Dhttp%253A%252F%252F192.168.1.20%253A32400%252Fweb%252Findex.html%2523%2521%252Fsetup%252F8b6bedbd6d9e725deacbd9a0dec4d50d9699a09c%253FpinID%253D186484323&code=fcobxlwdnwh5e0y2ydg252uvd) If you could help me try and fix the Plex UI that’d be great, as right now it seems attempting to create a second server has corrupted my account or something… Thanks! ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [May 6, 2020, 6:16pm UTC](https://forums.plex.tv/t/web-interface-doesnt-load/586454/2 "2020-05-06T18:16:05Z")
Do you have a pop-up blocker enabled for your browser(s)? If so, try disabling it, or whitelisting app.plex.tv. ---
**Author:** ![Antoine\_Rincent](https://avatars.discourse-cdn.com/v4/letter/a/ea5d25/32.png) [@Antoine\_Rincent](https://forums.plex.tv/u/Antoine_Rincent)\ **Post date:** [May 6, 2020, 6:22pm UTC](https://forums.plex.tv/t/web-interface-doesnt-load/586454/3 "2020-05-06T18:22:10Z")
Thank you so much, I feel incredibly stupid for not checking for that, but it fixed the issue, thanks a lot! ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [May 6, 2020, 6:32pm UTC](https://forums.plex.tv/t/web-interface-doesnt-load/586454/4 "2020-05-06T18:32:40Z")
No problem, glad it worked. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 4, 2020, 6:32pm UTC](https://forums.plex.tv/t/web-interface-doesnt-load/586454/5 "2020-08-04T18:32:52Z")
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