# Web Interface will not load **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [October 15, 2020, 7:47pm UTC](https://forums.plex.tv/t/web-interface-will-not-load/643333 "2020-10-15T19:47:29Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![LoadingSA](https://avatars.discourse-cdn.com/v4/letter/l/e36b37/32.png) [@LoadingSA](https://forums.plex.tv/u/LoadingSA)\ **Post date:** [October 15, 2020, 7:47pm UTC](https://forums.plex.tv/t/web-interface-will-not-load/643333/1 "2020-10-15T19:47:30Z")
I’ve done a fresh install of plex on my Synology and when I go to open it it takes me to [http://localhost:32400/web/index.html](http://localhost:32400/web/index.html) but no matter what I do this will only load as a white screen on every browser and computer I have. Logs: [https://pastebin.com/2Y5HvWQd](https://pastebin.com/2Y5HvWQd) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 15, 2020, 8:26pm UTC](https://forums.plex.tv/t/web-interface-will-not-load/643333/2 "2020-10-15T20:26:32Z")
Use http://[PMS IP address]:32400/web/ instead if you want to access the version of Plex Web bundled with your server. [http://app.plex.tv/desktop](http://app.plex.tv/desktop) otherwise. The `PMS IP address` depends on how you configured your container… if you bridge the network settings, it should be the same as your Synology’s IP address – otherwise the one you had assigned/configured. Looks like Plex gets confused because you’re not running it on natively on the NAS but through a Docker container – appears you abstracted it too much for Plex 😉 ---
**Author:** ![LoadingSA](https://avatars.discourse-cdn.com/v4/letter/l/e36b37/32.png) [@LoadingSA](https://forums.plex.tv/u/LoadingSA)\ **Post date:** [October 15, 2020, 8:41pm UTC](https://forums.plex.tv/t/web-interface-will-not-load/643333/3 "2020-10-15T20:41:46Z")
I’m actually getting the same error when I install the native Synology package. My docker container(s) do reply on the IP of my NAS. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 15, 2020, 8:43pm UTC](https://forums.plex.tv/t/web-interface-will-not-load/643333/4 "2020-10-15T20:43:09Z")
the question is: are you able to access the Plex user interface if you’re using the NAS’ IP address instead of `localhost`? ---
**Author:** ![LoadingSA](https://avatars.discourse-cdn.com/v4/letter/l/e36b37/32.png) [@LoadingSA](https://forums.plex.tv/u/LoadingSA)\ **Post date:** [October 15, 2020, 10:04pm UTC](https://forums.plex.tv/t/web-interface-will-not-load/643333/5 "2020-10-15T22:04:53Z")
No I just replaced the IP for localhost for this post. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 16, 2020, 6:03am UTC](https://forums.plex.tv/t/web-interface-will-not-load/643333/6 "2020-10-16T06:03:45Z")
Please provide the logs of your server. As you cannot reach the server itself, you’ll need to collect the files manually through the Synology web interface: > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/490215/19): > > FAQ 13: Manually obtaining log files Log files are maintained in the Plex share. This share is normally hidden by default because, under normal usage, there is no reason to access it. In those cases where PMS won’t start, the share can be made visible to File Station in order to facilitate manual collection and posting in the forums for assistance. Procedure to retrieve log files DSM 6 Prerequisite: (Do this only once) Control Panel - Shared Folders EDIT the Plex share Permissi… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 14, 2021, 6:03am UTC](https://forums.plex.tv/t/web-interface-will-not-load/643333/7 "2021-01-14T06:03:52Z")
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