# Web player often freezes at splash screen
**URL:** https://forums.plex.tv/t/web-player-often-freezes-at-splash-screen/864598
**Category:** Plex Players
**Tags:** server-linux, plex-web
**Created:** [December 31, 2023, 6:02am UTC](https://forums.plex.tv/t/web-player-often-freezes-at-splash-screen/864598 "2023-12-31T06:02:21Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@mcandre](https://forums.plex.tv/u/mcandre)
#### Post date: [December 31, 2023, 6:02am UTC](https://forums.plex.tv/t/web-player-often-freezes-at-splash-screen/864598/1 "2023-12-31T06:02:21Z")
The Plex Web player hosted on the LAN at [https://app.plex.tv/desktop/#!/](https://app.plex.tv/desktop/#!/) often fails to load any library content. 99% of the time, when I visit this URL, I get stuck at a splash screen. When this happens, then I have to manually refresh the page in order for my libraries to finally load.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [December 31, 2023, 9:13pm UTC](https://forums.plex.tv/t/web-player-often-freezes-at-splash-screen/864598/2 "2023-12-31T21:13:04Z")
Most likely cause is an ill-behaving browser plug-in. (Most common)
Open an incognito / private browser window (not tab) and retest.
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### Author:  [@mcandre](https://forums.plex.tv/u/mcandre)
#### Post date: [January 9, 2024, 2:45am UTC](https://forums.plex.tv/t/web-player-often-freezes-at-splash-screen/864598/3 "2024-01-09T02:45:29Z")
When I run `sudo snap restart plexmediaserver`, then the splash screen finally yields to the library home screen page, right before the service restarts.
Curious if some component in the Web server is getting stuck before closing the HTTP response object, or forgetting to close the HTTP response object.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 9, 2024, 2:59am UTC](https://forums.plex.tv/t/web-player-often-freezes-at-splash-screen/864598/4 "2024-01-09T02:59:59Z")
> [@mcandre](#):
>
> When I run `sudo snap restart plexmediaserver`, then the splash screen finally yields to the library home screen page, right before the service restarts.
I personally don’t like the snap system.
It contains a lot of restrictions
It works but I’ve always found the full native package far better
We are running a full server here and not a utility / browser.
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### Author:  [@mcandre](https://forums.plex.tv/u/mcandre)
#### Post date: [January 9, 2024, 5:30am UTC](https://forums.plex.tv/t/web-player-often-freezes-at-splash-screen/864598/5 "2024-01-09T05:30:50Z")
I do prefer OS distribution applications to third party applications, all things being equal.
I don’t remember why I chose to install Plex via snap and go through the manual hassle involved in moving the video index. Possibly to attain a more recent version of the Plex server. If that was the reason, then even a PPA or third party apt repository would have been preferable to a snap or flatpak package.
Curious which Web framework the Plex server uses to generate HTML responses. For example, Go tooling supports automated scans for code that skips closing body handles.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 8, 2024, 5:31am UTC](https://forums.plex.tv/t/web-player-often-freezes-at-splash-screen/864598/6 "2024-04-08T05:31:33Z")
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