# Web Player out of buffer **URL:** \ **Category:** Plex Players\ **Tags:** server-linux, plex-web\ **Created:** [December 14, 2021, 9:13pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419 "2021-12-14T21:13:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![admin\_wilmaw](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@admin\_wilmaw](https://forums.plex.tv/u/admin_wilmaw)\ **Post date:** [December 14, 2021, 9:13pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/1 "2021-12-14T21:13:48Z")
Server 1.25.2.5319 (Running in Docker, host network mode, no reverse proxy or so involved) Web Player 4.66.1 While streaming a movie in LAN, the buffer of the web player is often suddenly empty. When I restart playback I can watch for another 10…15 mins. Then it is empty again. I see this spinning circle but it never comes back unless I restart playback. Network load should not be a problem as it is gigabit lan while the movie bandwidth is 15 Mbps only. And currently nothing happens on the LAN besides that stream. Server load should also not be a problem since it used to handle 4 simultaneous 1080p transcoding sessions without problems. Here it is 1 stream only with video direct play. Audio and subs are transcoded. Tautulli shows transcoder progress 100% / transcoding speed 17. > **Summary** > > ![Screenshot from 2021-12-14 21-55-37](https://global.discourse-cdn.com/plex/original/4X/d/7/6/d76d2c968749d25efba97c2c88499e818ab675ff.jpeg) Dashboard indicates quite lot of buffer but on the player side it is still loading… > **Summary** > > ![Screenshot from 2021-12-14 22-05-01](https://global.discourse-cdn.com/plex/original/4X/0/f/e/0fe384246b9a69ac30b4455d448b2374c39a9803.png) The only noticeable thing I can find in the log is ‘content length = -1’. The playback stopped at 21:35. [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/lQHjUPse13TOrqAB3bUUziemOS4.log) (280.2 KB) Any help is appreciated. **Edit:** Contrary to my first statement, the playback did resume after about 45 min (while I was writing this post). According to the log, it was when the job got killed at 22:14. [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/dGn4GDGNnFJ0Wdt2R6CWAfNpz7R.log) (2.3 MB) What happened here? ---
**Author:** ![dmordan](https://avatars.discourse-cdn.com/v4/letter/d/ec9cab/32.png) [@dmordan](https://forums.plex.tv/u/dmordan)\ **Post date:** [December 15, 2021, 4:17pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/2 "2021-12-15T16:17:45Z")
I have a similar issue that cropped up when I moved to the docker container PMS. I just did so recently when I moved from TrueNAS core to TrueNAS scale. Running a current docker image, the WebApp stops playing any video file within 2-4 minutes and will just hang on the buffering circle until the stream is cancelled. Happens on both Edge/Windows and Chrome/Manjaro Linux clients. Video is direcy play, Audio is transcoded. I have no issues playing content on my Roku TV, Plex Desktop player for Windows, or my Pixel 6 app (Remote and local network), It’s just the web player that refuses to work. I’m not adept at combing through the logs but the [PMS log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and Transcoder log are attached. Any help would be welcomed. Since Plex abandoned the desktop player for Linux I cannot use my media server on my Linux laptop. Let me know if I can provide anything else to help troubleshoot. [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/4652fVDwkXYbIKa3G32oXLkKgu1.log) (3.6 MB) [Plex Transcoder Statistics.log](https://forums.plex.tv/uploads/short-url/8qPZsVTfoFsGDzj0CNP8Gk9w4fk.log) (30.8 KB) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 21, 2021, 8:21pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/3 "2021-12-21T20:21:07Z")
> [@admin\_wilmaw](#): > > Any help is appreciated. Going to need to see the Web App logs. The app stopped asking for more data from your server and is telling your serve that playback is in a paused state. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 21, 2021, 8:25pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/4 "2021-12-21T20:25:05Z")
@dmordan I’ll need logs from you too. Your server also shows the player is paused. There might be a bug with the Web app, but I can’t reproduce here. It works fine for me. ---
**Author:** ![dmordan](https://avatars.discourse-cdn.com/v4/letter/d/ec9cab/32.png) [@dmordan](https://forums.plex.tv/u/dmordan)\ **Post date:** [December 21, 2021, 8:40pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/5 "2021-12-21T20:40:40Z")
Logs attached. [Plex Media Server Logs\_2021-12-15\_10-55-01.zip](https://forums.plex.tv/uploads/short-url/gqMO9jMOannNmUWNrxUarBH10pI.zip) (367.3 KB) ---
**Author:** ![dmordan](https://avatars.discourse-cdn.com/v4/letter/d/ec9cab/32.png) [@dmordan](https://forums.plex.tv/u/dmordan)\ **Post date:** [December 21, 2021, 8:43pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/6 "2021-12-21T20:43:14Z")
I’ve rolled back to 1.24 but I can go back to latest and reproduce if you need me to. ---
**Author:** ![admin\_wilmaw](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@admin\_wilmaw](https://forums.plex.tv/u/admin_wilmaw)\ **Post date:** [December 21, 2021, 10:23pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/7 "2021-12-21T22:23:22Z")
See attached [Plex Media Server Logs\_2021-12-14\_22-15-08.zip](https://forums.plex.tv/uploads/short-url/33jwMHIQx8r6yFlyYO2HIyMXUUZ.zip) (4.1 MB) Edit: Just noticed that logging of web app itself was still disabled. My bad. Gonna post it in short. ---
**Author:** ![admin\_wilmaw](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@admin\_wilmaw](https://forums.plex.tv/u/admin_wilmaw)\ **Post date:** [December 22, 2021, 12:32am UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/8 "2021-12-22T00:32:51Z")
Reproduced with web app logging turned on: [Plex Media Server Logs\_2021-12-22\_01-26-43.zip](https://forums.plex.tv/uploads/short-url/8Fo1qRDt4o6C01EhsC105W09vlq.zip) (4.8 MB) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 23, 2021, 6:21pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/9 "2021-12-23T18:21:38Z")
> [@admin\_wilmaw](#): > > Reproduced with web app logging turned on I need the [Web logs.](https://support.plex.tv/articles/201611836-plex-web-app-logs/) These are different from the [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![admin\_wilmaw](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@admin\_wilmaw](https://forums.plex.tv/u/admin_wilmaw)\ **Post date:** [December 24, 2021, 11:58am UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/10 "2021-12-24T11:58:45Z")
Oh I thought it is also included in the com.plexapp.system.log. You live and learn… Please see attached… [plex-web.log](https://forums.plex.tv/uploads/short-url/tjHBlcAkBxSurSkzh3o55Lkcl6H.log) (57.7 KB) BTW I wonder if this issue could be related to: [https://forums.plex.tv/t/plex-web-stops-buffering-after-2-mins-causing-playback-to-stop/763199](https://forums.plex.tv/t/plex-web-stops-buffering-after-2-mins-causing-playback-to-stop/763199) Gonna try to downgrade in short. Edit: Downgraded server to 1.24.5.5173 and the issue does not occur anymore. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 25, 2021, 7:54am UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/11 "2021-12-25T07:54:28Z")
I see the buffering in your logs, but no indication of why unfortunately. I notice that it is web version 4.66 which means you are using the local bundles version of the Web client. While still on 1.24.5, can you try playing a video using the hosted Plex Web from plex.tv. 1.25.0 did bump the version of Plex Web so wondering if it’s a change in Plex Web or actually something in PMS. ---
**Author:** ![admin\_wilmaw](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@admin\_wilmaw](https://forums.plex.tv/u/admin_wilmaw)\ **Post date:** [December 25, 2021, 11:13am UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/12 "2021-12-25T11:13:47Z")
Ok, Web 4.72 and Server 1.24.5 also works without issues. ---
**Author:** ![admin\_wilmaw](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@admin\_wilmaw](https://forums.plex.tv/u/admin_wilmaw)\ **Post date:** [January 19, 2022, 1:24pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/13 "2022-01-19T13:24:19Z")
bump. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [January 19, 2022, 7:19pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/14 "2022-01-19T19:19:29Z")
Huh. I thought this was resolved running the latest Plex Web. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [January 19, 2022, 8:16pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/15 "2022-01-19T20:16:58Z")
Oh sorry. It was with PMS 1.24 that was working. Let me review my previous investigation on this. ---
**Author:** ![admin\_wilmaw](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@admin\_wilmaw](https://forums.plex.tv/u/admin_wilmaw)\ **Post date:** [February 7, 2022, 6:50pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/16 "2022-02-07T18:50:06Z")
bump. ---
**Author:** ![admin\_wilmaw](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@admin\_wilmaw](https://forums.plex.tv/u/admin_wilmaw)\ **Post date:** [February 22, 2022, 4:40pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/17 "2022-02-22T16:40:26Z")
Awesome, almost two months after I did the last tests, people in the other thread are asked to do the same tests again. @anon18523487 have you actually talked to anyone about that problem? > [@Plex Web stops buffering after 2 mins causing playback to stop](https://forums.plex.tv/t/plex-web-stops-buffering-after-2-mins-causing-playback-to-stop/763199/83): > > … and this is what happens when I get sick and am not around to keep things right. roll_eyes LOL I’d like to request some help isolating – Server or Web player. This is easy to do. If you’ve rolled back to the previous 1.24.x which works, Open [https://app.plex.tv](https://app.plex.tv) instead of using the bundled server in 1.24.x Now test playback. This uses the same Plex/web which is in 1.25.x with the 1.24.x server. If playback is OK – now we know it’s the server itself and not Plex/web If, howe… ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [February 22, 2022, 7:55pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/18 "2022-02-22T19:55:27Z")
Yes I have, but not specifically to Chuck. I read through that other thread at the time and it appeared that it was related to specific files so I didn’t think it was the same issue. One thing that was mentioned in that thread is this web setting. ![image](https://global.discourse-cdn.com/plex/original/4X/1/f/c/1fc142f8f8640b3c169bc9a7dc19273d8b3c28dd.png) Try toggling it from what it is set to now. ---
**Author:** ![admin\_wilmaw](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@admin\_wilmaw](https://forums.plex.tv/u/admin_wilmaw)\ **Post date:** [February 22, 2022, 10:00pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/19 "2022-02-22T22:00:47Z")
For me it was also some files only. Only the 2 I mentioned. Perhaps some more but I am on downgraded server now. I’m not sure what makes them special. The Alternate Streaming Protocol should be disabled they say. I did not mention it because it already is. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [February 22, 2022, 10:13pm UTC](https://forums.plex.tv/t/web-player-out-of-buffer/764419/20 "2022-02-22T22:13:59Z")
Oh, I thought those were just 2 examples you were trying. I didn’t realize it was specific files only. That’s a different story. Do you have any files where this happens in the first minute or 2? If so, are you able to cut the file to include upto that point. Make sure it still fails with this sample file and share that sample file with me. [Next page](https://forums.plex.tv/t/web-player-out-of-buffer/764419.md?page=2)