# Webhook payload is containing dummy Account values
**URL:** https://forums.plex.tv/t/webhook-payload-is-containing-dummy-account-values/912929
**Category:** General Discussions
**Created:** [April 12, 2025, 1:17pm UTC](https://forums.plex.tv/t/webhook-payload-is-containing-dummy-account-values/912929 "2025-04-12T13:17:23Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@djscudo](https://forums.plex.tv/u/djscudo)
#### Post date: [April 12, 2025, 1:17pm UTC](https://forums.plex.tv/t/webhook-payload-is-containing-dummy-account-values/912929/1 "2025-04-12T13:17:23Z")
Hi,
I’m trying to integrate the webhook with an external service, my Plex instance has multiple accounts, but all webhook payload contains always
```auto
"Account":{"id":0,"thumb":"","title":""}
```
---
### Author:  [@pshanew](https://forums.plex.tv/u/pshanew)
#### Post date: [April 12, 2025, 4:01pm UTC](https://forums.plex.tv/t/webhook-payload-is-containing-dummy-account-values/912929/2 "2025-04-12T16:01:43Z")
That likely means that you’re playing media from a device which is not signed in to a Plex account (the embedded web client allows this, for example. In that event, since there is no account, the server sends the event with the id 0 account which is unnamed (the admin account is id 1).
If you are playing from a signed-in client and are seeing this behavior then something is going really wrong and (debug, not verbose) [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) will likely be needed.
---
### Author:  [@djscudo](https://forums.plex.tv/u/djscudo)
#### Post date: [April 12, 2025, 5:25pm UTC](https://forums.plex.tv/t/webhook-payload-is-containing-dummy-account-values/912929/3 "2025-04-12T17:25:07Z")
Thanks, I have found entries from iPad with the right value on the Account field.
I did few tests, using a browser signed with a Plex account, it returns empty account field if the plex-home is allowing guest access. I updated my instance by disabling the Guest access and now the payload is containing my plex account details for the admin user
[Plex Media Server Logs\_2025-04-12\_18-06-58.zip](https://forums.plex.tv/uploads/short-url/qAzqrEV1Augv3OBLsZubDsjXdNQ.zip) (3.9 MB)
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 11, 2025, 5:25pm UTC](https://forums.plex.tv/t/webhook-payload-is-containing-dummy-account-values/912929/4 "2025-07-11T17:25:18Z")
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