# Website not loading correctly **URL:** \ **Category:** General Discussions\ **Tags:** plex-web\ **Created:** [December 8, 2020, 5:06pm UTC](https://forums.plex.tv/t/website-not-loading-correctly/663086 "2020-12-08T17:06:54Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![mlantz82\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@mlantz82\_gmail\_com](https://forums.plex.tv/u/mlantz82_gmail_com)\ **Post date:** [December 8, 2020, 5:06pm UTC](https://forums.plex.tv/t/website-not-loading-correctly/663086/1 "2020-12-08T17:06:54Z")
When loading just Plex.tv the website loads but it does not have the 3 bars for Menu and it does not have any of the buttons to Launch the Web Player. It gives the fallowing error’s " app.min.js?ver=4.0.0-1607013963:1 Uncaught TypeError: Cannot read property ‘active’ of undefined at Object.t.hasActivePlexPass (app.min.js?ver=4.0.0-1607013963:1) at getPlexCoreData (app.min.js?ver=4.0.0-1607013963:2) at Object.init (app.min.js?ver=4.0.0-1607013963:2) at HTMLDocument. (app.min.js?ver=4.0.0-1607013963:2) at i (jquery.min.js?ver=4.0.0-1607013963:2) at Object.fireWith [as resolveWith] (jquery.min.js?ver=4.0.0-1607013963:2) at Function.ready (jquery.min.js?ver=4.0.0-1607013963:2) at HTMLDocument.J (jquery.min.js?ver=4.0.0-1607013963:2) DevTools failed to load SourceMap: Could not load content for chrome-extension://bpcagekijmfcocgjlnnhpdogbplajjfn/lib/jquery.min.map: HTTP error: status code 404, net::ERR\_UNKNOWN\_URL\_SCHEME DevTools failed to load SourceMap: Could not load content for [https://www.plex.tv/wp-content/themes/plex/assets/js/conditional/lib/iframeResizer.map:](https://www.plex.tv/wp-content/themes/plex/assets/js/conditional/lib/iframeResizer.map:) HTTP error: status code 404, net::ERR\_HTTP\_RESPONSE\_CODE\_FAILURE" This is happening on a windows 10 PC on Microsoft Edge, Firefox, and Chrome. I have Cleared all cache and cookies. i have also rebooted the PC, Once i have cleared everything and rebooted it will load the page asking for login or signup but once i do that then i am back to the same error and no Launch button. This is also happening on an Ubuntu 18.04 Firefox browser on a different network. The page Loads fine from a Ubuntu 20.04 Chrome browser at a third location. any Idea’s on what is going on? ---
**Author:** ![invisiblade](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@invisiblade](https://forums.plex.tv/u/invisiblade)\ **Post date:** [December 15, 2020, 5:46am UTC](https://forums.plex.tv/t/website-not-loading-correctly/663086/2 "2020-12-15T05:46:18Z")
I was getting the same issue with Chrome on Windows 10, but not on Firefox, or even Incognito with Chrome. I was able to delete all data for Plex.tv in Chrome, and then it worked. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 15, 2021, 5:46am UTC](https://forums.plex.tv/t/website-not-loading-correctly/663086/3 "2021-03-15T05:46:32Z")
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