I also agree we should treat everyone with respect, and I disagree with the aggression. But I think we’re seeing the disrespectful comments as a reflection of the disrespect and disregard Plex’s team has demonstrated for their customers.
The volume/severity is only escalating because Plex simply isn’t listening. They’ve also given no indication that they care about user concerns (or our extremely valuable time that has been wasted).
Can you imagine if we added up the amount of hours wasted because of these poor decisions, then multiplied that by our collective hourly pay rate? The amount of wasted money/time/productivity would be astounding. This isn’t what I paid for.
Customers are feeling it and getting louder and more aggressive. I get that.
And yes, there is a point where those who are operating counter to the best interest of paying customers should be dismissed - especially if they won’t listen and learn. Why would Plex employ someone like that?
