# When I click show duplicates... library crashes

**URL:** https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [July 1, 2020, 8:47pm UTC](https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448 "2020-07-01T20:47:39Z")
**Posts on this page:** 9
**Page:** 1

<div class="post-metadata">

### Author: ![Menel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/menel/32/21732_2.png) [@Menel](https://forums.plex.tv/u/Menel)
#### Post date: [July 1, 2020, 8:47pm UTC](https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448/1 "2020-07-01T20:47:39Z")

</div>

With this error message ☹

There was an unexpected error loading this library  
Please visit our forums if you continue to experience problems

---

<div class="post-metadata">

### Author: ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [July 1, 2020, 8:58pm UTC](https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448/2 "2020-07-01T20:58:19Z")

</div>

What version is your server. What OS is it installed on. Does it happen with all libraries? What type of library is it? Have you checked for database [corruption](https://support.plex.tv/articles/201100678-repair-a-corrupt-database/)?

---

<div class="post-metadata">

### Author: ![scuddzero](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@scuddzero](https://forums.plex.tv/u/scuddzero)
#### Post date: [July 1, 2020, 9:16pm UTC](https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448/3 "2020-07-01T21:16:35Z")

</div>

Had the same problem, using Version 1.19.5.3006

Filtering for duplicates just sat showing nothing and had a very high CPU usage.

The database curruption technique worked to stop the high CPU usage…

The duplicates option now appears but does not show any duplicates when I have several I know of.

When creating a custom filter for duplicates it shows nothing when either true or false is selected.

---

<div class="post-metadata">

### Author: ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)
#### Post date: [July 1, 2020, 10:17pm UTC](https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448/5 "2020-07-01T22:17:38Z")

</div>

This has been reported in a few other threads. This one wasn’t the first, but it’s the most active:

> [@Version 1.19.5.3006 duplicate filtering not working](https://forums.plex.tv/t/version-1-19-5-3006-duplicate-filtering-not-working/608750):
>
> I’ve tried this on both the web app and the windows app. I can filter libraries by other categories, but not by duplicates. I get an error that “There was an unexpected error loading this library” if i click retry it goes back to unfiltered.

---

<div class="post-metadata">

### Author: ![SilverPlex](https://avatars.discourse-cdn.com/v4/letter/s/b2d939/32.png) [@SilverPlex](https://forums.plex.tv/u/SilverPlex)
#### Post date: [July 2, 2020, 2:25am UTC](https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448/6 "2020-07-02T02:25:39Z")

</div>

+1 I ahve the same issue

also when i try to optimize the data base the server halts

---

<div class="post-metadata">

### Author: ![Menel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/menel/32/21732_2.png) [@Menel](https://forums.plex.tv/u/Menel)
#### Post date: [July 2, 2020, 12:13pm UTC](https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448/7 "2020-07-02T12:13:03Z")

</div>

Server: 1.19.5.3006 (this am there is a server update, applying it.  
Win10, 2004

Clients tried were Chrome on Win10(local) and Firefox and Chromium on Ubuntu 18.04 (remote).

Following your corruption url sqlite stuff… will report back.

---

<div class="post-metadata">

### Author: ![Menel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/menel/32/21732_2.png) [@Menel](https://forums.plex.tv/u/Menel)
#### Post date: [July 2, 2020, 12:17pm UTC](https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448/8 "2020-07-02T12:17:26Z")

</div>

When I applied the update (keep in mind, yesterday, I reboot servers, clients, wiped browser cache…nada.

But this update this morning to: **Version 1.19.5.3021**  
And the broken library works perfectly again.

edit: to be clear  
DID _not_ get to the corruption fixing sqlite commandline steps, was not necessary.

---

<div class="post-metadata">

### Author: ![Weirdomusic](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/weirdomusic/32/189730_2.png) [@Weirdomusic](https://forums.plex.tv/u/Weirdomusic)
#### Post date: [July 2, 2020, 12:19pm UTC](https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448/9 "2020-07-02T12:19:13Z")

</div>

Same here: version .3021 fixes any issues I had.

---

<div class="post-metadata">

### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [September 30, 2020, 12:19pm UTC](https://forums.plex.tv/t/when-i-click-show-duplicates-library-crashes/609448/10 "2020-09-30T12:19:19Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
