# Where do I start?

**URL:** <https://forums.plex.tv/t/where-do-i-start/825387>\
**Category:** General Discussions\
**Created:** [January 3, 2023, 5:58pm UTC](https://forums.plex.tv/t/where-do-i-start/825387 "2023-01-03T17:58:47Z")\
**Posts on this page:** 1\
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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [January 3, 2023, 6:29pm UTC](https://forums.plex.tv/t/where-do-i-start/825387/4 "2023-01-03T18:29:05Z")

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> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/21):
>
> FAQ 15: Claiming & Connecting to a troublesome Synology server This FAQ is for those situations where the normal claim process has failed. There are multiple techniques to accomplish this. DSM 7 Uninstall the package with the “Keep” option Reinstall the package , selecting the “Plex Claim Token” option Click “Get Plex Claim Token”. Browser tab will open and display a “claim-xxxxxxx” token string “COPY” the string Return to the installer window PASTE the claim-xxxxx into the small window …

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