# Why can't I find my server?!? **URL:** \ **Category:** Plex Pass Betas\ **Created:** [April 20, 2018, 4:34pm UTC](https://forums.plex.tv/t/why-cant-i-find-my-server/233264 "2018-04-20T16:34:11Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![4Walls](https://avatars.discourse-cdn.com/v4/letter/4/e9c0ed/32.png) [@4Walls](https://forums.plex.tv/u/4Walls)\ **Post date:** [April 20, 2018, 4:34pm UTC](https://forums.plex.tv/t/why-cant-i-find-my-server/233264/1 "2018-04-20T16:34:11Z")
I’ve installed, uninstalled, repaired numerous times. Yet, I keep getting a download server prompt because “my server can’t be found”… I’ve looked thru many forums and STILL can’t use! I purchased a lifetime pass yet I can’t add ANYTHING!! While I’m probably an infomercial for old people and technology, I’d sincerely appreciate and suggestions. Thanks so much! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 20, 2018, 4:48pm UTC](https://forums.plex.tv/t/why-cant-i-find-my-server/233264/2 "2018-04-20T16:48:53Z")
Did you perhaps use Plex server previously with a different [plex.tv](http://plex.tv) account name? In this case you need to “force” your plex server to use your current account. This procedure should get you sorted: [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) Tip: don’t use Microsoft Edge with Plex ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 1:36am UTC](https://forums.plex.tv/t/why-cant-i-find-my-server/233264/3 "2020-01-08T01:36:29Z")